We run into a problem recently with MS CRM 2011 outlook client. We open a mail and hit on
Set Regarding --> More. The lookup window opens. I close the lookup window without choosing any record but still my e-mail is getting "Tracked" in CRM. Then I "Untrack" it and repeat the same action of Set Regarding--> More and close
the lookup window without choosing any record. This time I am getting "An error occurred while promoting this item to Microsoft Dynamics CRM. The Microsoft Dynamics CRM could not be contacted or the user has insufficient permissions to perform this action."