Friday, October 14, 2011 11:14 PM
I am the Administrator of our CRM Dynamics and tried to add a new user today. Unfortunately the icon is missing and all functions of the page are grayed out. I click on any other section of CRM and it all functions correctly (even with in the administration area).
I am showing as having one subscription available for use so it's not a subscription problem. Not sure how to address this. Need to add this person pronto.
thanks for your insights! Katherine
Saturday, October 22, 2011 11:02 AM
You are using RM Online to Onpremise installation ?
Are you on CRM 2011 or older version ?
Administrator Should be able to add a new user. Can u quickly confirm on role assigned to you by opening user form corresponding to your account from ( Setting > Administrator > Users) and navigating to Security Roles section.
Thursday, February 23, 2012 7:23 PM
I'm running into the same issue...logged in as administrator and browse to (administration-users) and the button to add user is gone in both the outlook and web version. It left a add Multiple users button but the add user button is missing all together. There were no changes to CRM as we have only applied the latest rollup in dev.
Friday, May 11, 2012 11:08 PMapplying rollup 6 for crm 2011 resolved the issue for me
- Edited by Eric Brady Friday, May 11, 2012 11:08 PM