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CRM 2011 queues WorkFlows

Pergunta CRM 2011 queues WorkFlows

  • Friday, July 20, 2012 8:57 AM
     
     
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    Hi

     I have to build the workflows based the queues..In service tickets plse suggest on this

    I have created the queues like Claims, Business development, Marketing etc..

    Claims Under that we have few users 1.A, 2.B 3.C

    Marketing under that we have few users like 1. D 2.E 3.F 4.G

     based ont hat have to build the  work flow.. can you please suggest how it works

    Rammohan

     

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  • Friday, July 20, 2012 12:58 PM
     
     
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    what is this workflow suppose to do?

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer". Amreek Singh Senior CRM Consultant CDC Praxa Sydney, Australia http://mscrmshop.blogspot.com http://crm2011usersettings.codeplex.com

     
  • Saturday, July 21, 2012 12:45 PM
     
     
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    i'm confusion with Resouce group, Queues and Teams in CRM 2011.

     First I created the Few teams like : Sales Team and Marketing Team.

     Sales Team have Lead: Ramesh under hime we have three resources.

     Base don the quees ramesh automatically routes who is free for handling the particular service ticket.. for this how i can handle through queues?

    Rammohan