Tuesday, March 27, 2012 7:14 AM
One of the user of CRM has reported that all closed activities for him are automatically put back on active.
I am not able to figure out the reason for the same.
Kindly help me with the solution.
Tuesday, March 27, 2012 9:05 AM
That is really strange. Which kind of activity are these (e.g. letter or email ...).
All I can think of is, if someone ran a TSQL directly on the database. This TSQL has changed the value in the field for activities table due to which they are open again.
I hope this helps. If my response answered your question, please mark the response as an answer.
Ashish Mahajan, CRM Developer, CSG (Melbourne)
My Personal Website: http://www.ashishmahajan.com
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- Proposed As Answer by Ashish Mahajan Australia (Architect) Tuesday, March 27, 2012 9:05 AM
Tuesday, March 27, 2012 10:49 AM
hi Richa ,
Check the relationship between Activity and other related entities
if its Parental or Cascade then the related entiy can govern the behaviour of Activity state
For Example Case and Activity have z parental relationship
which mean that if the case is close all relavent activity would be close
and visa versa
if the response answered your question, please take a minute and mark the response as an answer.
Thursday, March 29, 2012 8:34 AM
Did this help?
Please make sure to mark as answer to the response that helped you get through. This will help others with similar problem identify the answer and also close this thread as resolved.
Thursday, April 26, 2012 8:21 AM
That's not the case. State is not cascaded. If account is put inactive, activities do not get affected.