Error with CRM 2011 outlook client configuration

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Monday, April 30, 2012 9:07 AM

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I am getting the above error when configuring CRM 2011 outlook client in the client machine, which is windows 7.

I am able to access my CRM using IE, but outlook client installed, not able to configure because of this error.

Even its not logging any error messages in the crm trace log directory after enabling trace in client machine.

We are using CRM 2011on premise which is installed in Windows 2008 R2 64 bit
server

Any help much appreciated..
Ashish
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Monday, April 30, 2012 10:00 AM

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Hi Ashish,

Try these 2 things and see whether it solves your issue:

1) Repair the Windows Live Essentials (if installed) installation and restart the computer. If this does not solve the problem, Uninstall Microsoft Dynamics CRM 2011 for Microsoft Office Outlook, repair Office installation, reinstall CRM Outlook Client and restart the computer.

2) Check the time on the server and the client machine. The time on the server and on the client machine may not be in sync.

I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.

Ashish Mahajan, CRM Developer, CSG (Melbourne)
My Personal Website: http://www.ashishmahajan.com
My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

My Linkedin:

My Twitter: https://twitter.com/#!/ashishmahajan74
- Proposed As Answer by Ashish Mahajan Australia (Architect) Monday, April 30, 2012 10:00 AM
- Unproposed As Answer by Ashish Sharma Engg Monday, April 30, 2012 1:00 PM
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Monday, April 30, 2012 3:54 PM

Moderator

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Have you tried installing and running the new CRM for Outlook troubleshooting wizard?

http://blogs.msdn.com/b/crm/archive/2012/04/27/help-yourself-to-fixing-crm-outlook-client-configuration-issues.aspx
Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.
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Tuesday, May 08, 2012 1:26 PM

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Hi Ashish,

If any of the responses answered your question and you are satisfied, please mark the response as an answer and vote as helpful. This will help others to search on similar problems.

Thanks in advance.
Ashish Mahajan, CRM Developer, CSG (Melbourne)
My Personal Website: http://www.ashishmahajan.com
My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

My Linkedin:

My Twitter: https://twitter.com/#!/ashishmahajan74
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