CRM2011 Outlook Script Error
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Thursday, June 02, 2011 6:37 PM
I am getting the following error when clicking on most of the folders in the Outlook client:
"An error has occurred in the script on this page"
Line: 75
Char: 1
Error: Syntax error
I have installed the Outlook Client SP2 but the error persists. I have all appropriate URLs in trusted sites.
I am using Windows 7 and Office 2010.
www.epartnersolutions.co.uk
All Replies
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Thursday, June 02, 2011 7:32 PMModerator
You have a javascript error I am guessing on an onload of a form somewhere. If you turn on script debugging in IE you can probably debug it or see where the problem is. Here is an article on debugging CRM jscript.
http://mileyja.blogspot.com/2011/05/debugging-jscript-in-microsoft-dynamics.html
Jamie Miley
http://mileyja.blogspot.com
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Thursday, June 02, 2011 7:34 PM
It's not a javascript error. It happens when opening the Dashboard folder. Or even the generic Sales folder.
This is not a customised CRM org.
www.epartnersolutions.co.uk -
Thursday, June 02, 2011 7:38 PMModerator
Strange, it looks like a jscript error, I have never seen this before where someone is sure it's not jscript. I would turn the debugging on in IE and recreate the problem anyways to see if it catches anything that can be debugged. I think CRM for outlook uses IE behind the scenes.
This is very strange, this just looks like a jscript error.
Jamie Miley
http://mileyja.blogspot.com
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Thursday, June 02, 2011 7:47 PM
I should probably explain further.
This is clearly a "JScript error". The error window says so.
But I have not customised CRM Online. I have not added a JScript web resource. I am not calling any functions within a form.
As I mentioned, if I navigate to the "Dashboards" area I get an error. If I click on the "Marketing" folder on Outlook I get the same error.
www.epartnersolutions.co.uk -
Thursday, June 02, 2011 8:00 PMModerator
I guess I have two thoughts then.
1. turn off jscript debugging in IE and see if they go away. Some sites just have jscript errors by nature.
2. Call Microsoft Online support for further assistance. Something seems out of the ordinary here.
877-276-2464
Jamie Miley
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Follow Me on Twitter!- Proposed As Answer by Jamie MileyMVP, Moderator Thursday, June 02, 2011 9:07 PM
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Thursday, June 02, 2011 8:34 PMModerator
I am hearing some murmurs out there of outlook errors being reported post update rollup 2 (just released).
I am wondering if they applyed the rollup fixes to online and the errors are also showing up in the online environments.
Again, I would call Microsoft.
Jamie Miley
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Follow Me on Twitter!- Proposed As Answer by Jamie MileyMVP, Moderator Thursday, June 02, 2011 9:07 PM
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Thursday, June 02, 2011 8:37 PM
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Thursday, June 02, 2011 8:43 PMModerator
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Thursday, June 02, 2011 9:02 PMRunning into the same problem with a client of ours. Syntax errors or CRM error box on about every folder when viewed via outlook. Guess we're calling MS, haha.
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Friday, June 03, 2011 9:57 AMModerator
The problem is resolved It appears that the rollup 2 updates applied to CRM Online are breaking the Outlook client if the Rollup 2 is not also applied to the outlook client.
MSFT is telling people to install Rollup 2 on the Outlook client as the solution.
http://mileyja.blogspot.com/2011/06/microsoft-dynamics-crm-2011-rollup-2.html
Jamie Miley
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Follow Me on Twitter!- Proposed As Answer by Jamie MileyMVP, Moderator Friday, June 03, 2011 9:57 AM
- Unproposed As Answer by ePartners UK Friday, June 03, 2011 10:48 AM
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Friday, June 03, 2011 10:48 AM
It is not fixed by applying Rollup 2.
Microsoft are aware of the bug. A fix will be released in the next 2 weeks.
www.epartnersolutions.co.uk- Marked As Answer by ePartners UK Friday, June 03, 2011 10:49 AM
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Friday, June 03, 2011 10:53 AM
Hi,
1) I've now subscribed to this thread's RSS feed. How can I be notified about the upcomming fix ? I'll obviousely need to install it a.s.a.p.
2) What should I instruct my users to do in the meantime? Or is there a way to "snooze" this pop-up ?
Thanks.
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Friday, June 03, 2011 10:53 AM2 weeks is a long time when nearly every users is seeing the error every few minutes, not good!!
Pete -
Friday, June 03, 2011 1:54 PMModeratorI can confirm from another source that this is truely not fixed by Rollup 2 installation. :(
Jamie Miley
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Friday, June 03, 2011 4:42 PM
I was on Rollup 1 when the problem began. No new software was introduced on the client side.
I tried uninstalling RollUp1. The problem continued.
I then tried installing RollUp2. The problem continuedThis is a big problem, as it renders the Outlook client useless, and no way to go back to a working environment!!!
/Frank
Running on 32-bit Windows 7, 32-bit Office 2010, 32-bit CRM 2011
Frank Mogensen -
Friday, June 03, 2011 5:37 PM
The problem exists on my system too when connecting my outlook to an online environment. When connecting to an on premise deployment it works ok. Have tried using both rollup 1 and 2. System = 64 bit win7, 32 bit outlook 2010/crm2011
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Saturday, June 04, 2011 1:57 PMModerator
I am now hearing reports that this has been resolved. Are you guys still having any issues?
Jamie Miley
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Saturday, June 04, 2011 5:13 PM
Yes, no more problems over here, seems to be solved.
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Monday, June 06, 2011 8:24 AMHow can I fix this problem? Do I need any update?
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Monday, June 06, 2011 9:04 AM
No, MS seems to have fixed this issue centrally.
After Saturday the issue "solved itself" :-)
Frank Mogensen -
Monday, June 06, 2011 9:23 AM
I just opened up my Outlook CRM and it the error still pops up.
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Friday, June 10, 2011 8:08 AM
Hello
Is there any workaround? For example: install rollup 2 on server and only rollup 1 on client?
Thanks
Edit: outlook script error is resolved for me by applying the revision 2 of rollup update 2 for CRM server. I didn't know this revision 2 until today. And you may have to reset the outlook navigation pane settings (outlook /resetnavpane) on the client. -
Friday, June 10, 2011 5:03 PMModerator
Have you guys tried installing rollup 2 on your client to see if it helps.
Also, to confirm the issue is the same please post yoru scripts.
Post-fix I would also maybe try re-configuring the client to see if helps also.
Jamie Miley
http://mileyja.blogspot.com
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Monday, June 25, 2012 3:09 PMcan someone give an update of the bug, is it solved? We still get the script errors in Outlook (with CRM 2011 online).
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Monday, June 25, 2012 9:53 PM
@ptrdvrs what update rollup have you applied to the Outlook client?
If you go to File > CRM > About Microsoft Dynamics CRM you will see two version numbers. First is for the database (ie CRM online), second is for your Outlook client. What version number does it show? (should be something like 5.0.9690.xxxx)
Hope this helps. Adam Vero, MCT
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Tuesday, June 26, 2012 7:05 AM
Hi Adam,
In outlook I have:
MS Dynamucs CRM 2011 (5.0.9690.2174) (DB 5.0.9690.2174)
And Office Outlook with offlineconnection (5.0.9690.2243)
thanks in advance.
Peter -
Thursday, July 26, 2012 11:16 AM
same version numbers here, same problems
CRM inside outlook is unusable (continual script errors) , works fine in IE. approx 17 users all with the same problem, it seemed to start about a month ago when the system was taken down for maintenence by microsoft (informed by a yellow bar at the top of the screen). presumably they pushed an update out then?
-Steve
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Friday, July 27, 2012 8:58 AM
empty the IE history, temp files, ... was for us a solution!
Peter
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Monday, August 13, 2012 5:53 PMI have found a workaround for my installation
went to registry key HK_CURRENT_USER\software\microsoft\MSCRMClient\{XXXXXXXXXXXXXX}\webappurl
updated information to use extranet address https://orgname.domain.com/......... (leave the rest of the address intact) instead of https://servername.domain.com/
just thought i would share.
