Friday, January 04, 2013 1:10 AMwher can i get theese date? so billable time and closure reason for instance...
Friday, January 04, 2013 3:06 AMModerator
Details from the activity records created when a case is closed (billable time, reason, etc....) aren't available to the standard workflow. You would need to use a custom workflow activity to retrieve the information and make it available to the email your are generating.
- Proposed As Answer by JLattimerMicrosoft Community Contributor, Moderator Friday, January 04, 2013 3:06 AM
Friday, January 04, 2013 9:52 AM
we can run a custom workflow for this scenario.As in order to close a case we need to resolve the case .Generally when we resolve the case the status of the case will be cased .so,run a workflow working with wait condition if the case status is equal to completed then send an email .
- Proposed As Answer by meenakshi Patnala Wednesday, February 20, 2013 1:07 PM
Saturday, January 05, 2013 1:22 AMCan i use the custom workflow activity on Crm Online?
Saturday, January 05, 2013 2:18 AMModerator
Saturday, January 05, 2013 11:16 AMSo, can i accomplish the same task with a plug-in?
Saturday, January 12, 2013 1:45 AM
I created the plugin as adviced by Jason Lattimer
but i cannot deploy it because the tool says "it must be installed in isolation mode".
is the Online CRM already updated to rollup 12 so i can use custom activity workflow?
Saturday, January 12, 2013 3:46 AM
Plugins can be registered in Isolation mode in CRM Online. For this in the plugin registration tool while registering the plugin choose the isolation mode.
That should do it.
UR 12 is not yet applied to all organizations in CRM Online. You may receive a prior email notification as to when your org is scheduled for update.
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