I have setup the email router tool and have successfully tested the deployment. Next I created a work queue with the corresponding email that I would like my client to email support issues to. The email address is approved and associated with a work queue.
When I send an email to the test it appears the workflow is working. The odd thing is I see success in the system job view but I have no new cases. I have an open support ticket with CRM support and all they did was verify my settings are correct and
told me there are researching it. Any ideas?