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Email to Case

Unanswered Email to Case

  • Saturday, January 26, 2013 5:17 AM
     
     
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    I have setup the email router tool and have successfully tested the deployment. Next I created a work queue with the corresponding email that I would like my client to email support issues to. The email address is approved and associated with a work queue. When I send an email to the test it appears the  workflow is working. The odd thing is I see success in the system job view but I have no new cases. I have an open support ticket with CRM support and all they did was verify my settings are correct and told me there are researching it. Any ideas?
     

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  • Saturday, January 26, 2013 8:41 PM
     
     
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    post a screenshot of your workflow that generates the case.

    We have made a similar solution before.. but we ended up having to create a plugin to create the case correctly.

    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com