CRM Outlook 2003: "The configuration wizard cannot connect to the Microsoft" - CRM 4.0

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Friday, July 30, 2010 6:51 PM

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Hey there,

I was hoping that someone could shed some light on my issue. I have read numerous support forums regarding this issue and everything I have tried, doesn’t seem to correct the issue.

Now this issue seemed to have stemmed right after I made changes to the CRM db’s. I originally had issues with the System Jobs getting stuck in the queue so I followed this MS article to correct this issue. (http://support.microsoft.com/kb/950416) However, after applying this, the System Jobs still remained queued up. And at the same time, I started having the issue with CRM/Outlook clients not connecting to the CRM server. Now I am not 100% sure if this caused the issue or not but as soon as the server was rebooted, the issue started.

Since then, I have gone into the MSCRM_Config db and changed the deployment properties back to the CRM server’s hostname. I used this SQL command to archive it…

USE MSCRM_CONFIG

2.Update DeploymentProperties SET NVarCharColumn = '<server>:<port>' WHERE ColumnName= 'AsyncSdkRootDomain'

3.Update DeploymentProperties SET NvarCharColumn = '<server>:<port>' WHERE ColumnName = 'ADSdkRootDomain'

4.Update DeploymentProperties SET NvarCharColumn = '<server>:<port>' WHERE ColumnName = 'ADWebApplicationRootDomain'

Even with these settings changed back, I am still having the problem. Does anyone have any ideas on how to get the clients working again?

Please note: CRM is working fine when you access it via the web browser.

Here is a part from the CRM diagnostic log from one of the client computers.

10:59:22|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll

10:59:22|Verbose| Installing version: 4.0.7333.2644

10:59:22|Verbose| Installing lcid: 1033

10:59:22|Verbose| Existing version: 4.0.7333.3

10:59:22|Verbose| Existing lcid: 1033

10:59:35| Error| Microsoft Outlook is running. To continue configuring Microsoft Dynamics CRM for Outlook, close Outlook., Error, OK, Option1

10:59:39|   Info| InputResult: OK

12:03:04|   Info| Are you sure you want to cancel Microsoft Dynamics CRM for Outlook configuration?, Question, YesNo, Option2

12:03:05|   Info| InputResult: Yes

12:03:05|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate

12:03:05|   Info| Exit code: Cancel

12:03:05|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate

12:03:05|   Info| === Managed setup logging stopped: 6/24/2010 12:03:05 PM ===

16:34:23|   Info| === Managed setup logging started: 6/26/2010 4:34:23 PM ===

16:34:23|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Initialize

16:34:23|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize

16:34:23|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize

16:34:23|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Initialize

16:34:23|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run

16:34:23|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run

16:34:23|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run

16:34:23|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll

16:34:23|Verbose| Installing version: 4.0.7333.2644

16:34:23|Verbose| Installing lcid: 1033

16:34:24|Verbose| Existing version: 4.0.7333.3

16:34:24|Verbose| Existing lcid: 1033

16:34:43|   Info| Change configuration option selected

16:35:17|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:35:26|   Info| InputResult: OK

16:35:46|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:35:49|   Info| InputResult: OK

16:38:20|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:38:22|   Info| InputResult: OK

16:38:34|   Info| configInfo.OrganizationDetail.WebApplicationUrl: http://192.168.6.2/BESTOBELL

16:38:34|   Info| configInfo.ServerUrl: http://192.168.6.2/MSCRMServices

16:38:35| Error| System.Net.WebException: The request failed with HTTP status 404: Not Found.

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at Microsoft.Crm.CompactProxy.CrmService.Execute(Request Request)

   at Microsoft.Crm.Application.Outlook.ClientAuth.ClientAuthProvider.LoadUserId(String organizationName)

   at Microsoft.Crm.Config.Client.ClientConfig.SetSilentUserId(ClientConfigInfo configInfo)

   at Microsoft.Crm.Config.Client.ClientConfig.SetOrganizationId(IDictionary data)

   at Microsoft.Crm.Config.Client.ClientConfig.Run()

   at Microsoft.Crm.Config.Client.ClientConfig.Main(String[] e), Error, OK, Option1

16:38:42|   Info| InputResult: OK

16:38:42|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate

16:38:42|   Info| Exit code: Default

16:38:42|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate

16:38:42|   Info| === Managed setup logging stopped: 6/26/2010 4:38:42 PM ===
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Friday, July 30, 2010 9:10 PM

Moderator

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Hello Amerex,

I see that you are using an IP address from the error http://192.168.6.2/MSCRMServices: Can you tell me if ADWebApplicationRootDomain',and 'AsyncSdkRootDomain'is set to 192.168.6.2? If no, you need to have CRM use that name of your crm server that is set in the two ADWebApplicationRootDomain',and 'AsyncSdkRootDomain'. And another test from the client is to make sure the DNS name is resolved to the correct IP address when you do a nslookup of CRM servername.

Best regards,

Don Chang
Online Technical Community
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Sunday, August 01, 2010 6:21 AM

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Hello Amerex,

I see that you are using an IP address from the error http://192.168.6.2/MSCRMServices: Can you tell me if ADWebApplicationRootDomain',and 'AsyncSdkRootDomain'is set to 192.168.6.2? If no, you need to have CRM use that name of your crm server that is set in the two ADWebApplicationRootDomain',and 'AsyncSdkRootDomain'. And another test from the client is to make sure the DNS name is resolved to the correct IP address when you do a nslookup of CRM servername.

Best regards,

Don Chang
Online Technical Community
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Hi Don,

Thanks for responding.

When I run this SQL command on the MSCRM_CONFIG db..

Select NVarCharColumn
from DeploymentProperties
where ColumnName='ADSdkRootDomain'
or ColumnName='ADWebApplicationRootDomain'
or ColumnName='AsyncSdkRootDomain';

It displays...

NVarCharColumn

1 ML330:5555

2:ML330:5555

3:ML330:5555

Looking at the registry on a few of the client computers, under the MSCRMClient key, it shows http://ml330:5555/MSCRMServices for the IntranetDiscoveryURL and the IntranetServerURL. Everything appears correct, right?

When I do an NSLOOKUP using the CRM server host name or IP from any client computer, it resolves correctly.

Like I mentioned before, I have no problem opening up IE and hitting CRM by it's URL - http://ml330:5555.

I am not sure why the CRM Outlook config wizard is pointing to the server via it's IP... Should I try removing and reinstalling CRM for Outlook?

Thanks in advance.
- Edited by amerex10 Sunday, August 01, 2010 6:23 AM typo
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Monday, August 02, 2010 6:57 PM

Moderator

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I would try remove configuration and then Cofigure the Outllok client again. Is the client attached to the domain properly? When you go to http://ml330:5555 are you prompted for a login? If yes that would explain the problem.

Best regards,

Don Chang
Online Technical Community
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Monday, August 02, 2010 10:52 PM

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I would try remove configuration and then Cofigure the Outllok client again. Is the client attached to the domain properly? When you go to http://ml330:5555 are you prompted for a login? If yes that would explain the problem.

Best regards,

Don Chang
Online Technical Community
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Hey Don,

Thank you for getting back to me.

That's very interesting that you say that. When you hit CRM via the web browser, it does prompt for a user name and password. But if I specify the username appended with the domain (Domain\user name) it logs into CRM just fine.

What do you mean by "Attached to the domain properly"? All of the computers are part of the domain and have no problems accessing the domain resources.

So I am assuming that the clients should be able to access CRM via IE without having to login?

Thanks.
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Tuesday, August 03, 2010 12:29 AM

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When the user log onto their system, do they logon with their domain\username or log onto system locally?
They need to log onto their system with domain\username to get AD Authentication to work properly.

If they do logon with domain\username, then you need to check why they get propmpted for username and password when accessing CRM via IE. Also check your IE's Internet Option setting.

Regards,
Andy
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Tuesday, August 03, 2010 4:22 AM

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When the user log onto their system, do they logon with their domain\username or log onto system locally?
They need to log onto their system with domain\username to get AD Authentication to work properly.

If they do logon with domain\username, then you need to check why they get propmpted for username and password when accessing CRM via IE. Also check your IE's Internet Option setting.

Regards,
Andy

Hey Andy,

Thank you for your input.

The users are logging on under the domain. And actually, testing on one of the client computers tonight, I was able to access CRM via IE without getting prompted. I played around with the Internet Options. I had previously done this before with IE but I didn't realize that my settings were reset or removed. I also set the users domain credentials for CRM under the Manage User Passwords option in User Accounts.

The only thing is, when I run the CRM config wizard on this same machine, I still get the 401: Unauthorized error message.
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Tuesday, August 03, 2010 1:39 PM

Moderator

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Hi Amerex10,

Please do the following so we know that we are working with a blank slate.

1) Reset IE settings to default: Tools-Internet Options-Advanced {Tab}.   Click on the the Restore Advanced Settings and Reset...   Close out of IE and come back and do it again.   I have seen it where IE did not take the settings. So doint it twice may help :)

2) Delete all the managed passwords.

3) Add the http://ml330:5555 url to your trusted sites in IE.

4) Disable your Antivirus and Firewall.

Now..can you log into http://ml330:5555 without prompts? If yes, we are still having credential issues or Windows integrated authentication is not working. Detach the computer from the domain and rejoin it back to the domain and try again.

No errors or login prompt? Try configuring Outlook again.

If all the above steps still do not resolve the issue I recommend that you review the IISlogs and Fiddler trace and see if the client is authenticating and connecting with IIS.

Best regards,

Don Chang
Online Technical Community
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Tuesday, August 03, 2010 4:09 PM

Moderator

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Just too add to Don's directions. You may want to reset the machine account in AD in order to reset it's "Password" after you remove the client machine from the forest.

Don't forget to have administrator access to the local machine with a local account first (big newbie mistake, but common for even experienced folks)

Rejoin the forest.

Then we can see if there are failures in authentication tokens.

Another often forgotten issue is token bloat where too many group memberships cause issues because of the size of the authentication token.

/:>
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Tuesday, August 03, 2010 4:52 PM

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Hi Amerex10,

Please do the following so we know that we are working with a blank slate.

1) Reset IE settings to default: Tools-Internet Options-Advanced {Tab}.   Click on the the Restore Advanced Settings and Reset...   Close out of IE and come back and do it again.   I have seen it where IE did not take the settings. So doint it twice may help :)

2) Delete all the managed passwords.

3) Add the http://ml330:5555 url to your trusted sites in IE.

4) Disable your Antivirus and Firewall.

Now..can you log into http://ml330:5555 without prompts? If yes, we are still having credential issues or Windows integrated authentication is not working. Detach the computer from the domain and rejoin it back to the domain and try again.

No errors or login prompt? Try configuring Outlook again.

If all the above steps still do not resolve the issue I recommend that you review the IISlogs and Fiddler trace and see if the client is authenticating and connecting with IIS.

Best regards,

Don Chang
Online Technical Community
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Hey Don,
I will follow your instructions and get back to you. Thank you. :)

Just out of curiousity, should I verify any settings in IIS regarding Windows authentication?
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Tuesday, August 03, 2010 4:53 PM

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Just too add to Don's directions. You may want to reset the machine account in AD in order to reset it's "Password" after you remove the client machine from the forest.

Don't forget to have administrator access to the local machine with a local account first (big newbie mistake, but common for even experienced folks)

Rejoin the forest.

Then we can see if there are failures in authentication tokens.

Another often forgotten issue is token bloat where too many group memberships cause issues because of the size of the authentication token.

/:>

Hi Curt,

Thank you.

I will give this a try as well.
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Wednesday, August 04, 2010 7:38 PM

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Hey Don/Curt.

I tried what you guys had suggested and I am still having the same issues.

I was looking through the IIS logs. There is so much data that I can't post it all. So I am just posting sections of the logs.

2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:49 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:50 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 500 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 500 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:51 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:53 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:53 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:53 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:54 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:04:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:04:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\herb 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\herb 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:04:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:04:57 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:04:57 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:04:57 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\phil 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\phil 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:04 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Organization&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 - 192.168.6.24 - 401 1 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Organization&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 BEPBESTOBELL\maulik 192.168.6.24 - 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Organization&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 - 192.168.6.24 - 401 2 2148074254
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\nickie 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:07 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:08 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\nickie 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0]2010-08-04 16:05:08 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Contact&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 - 192.168.6.24 - 401 1 0
2010-08-04 16:05:08 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Contact&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 BEPBESTOBELL\maulik 192.168.6.24 - 200 0 0
2010-08-04 16:05:08 W3SVC5 192.168.6.2 GET /MSCRMServices/OfflineSync.ashx SubscriptionId=%7B74D028C7-34A5-DD11-86B6-001372FE6DD2%7D&EntityName=Contact&Action=1&BatchSize=0&uniquename=BESTOBELL 5555 - 192.168.6.24 - 401 2 2148074254
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:10 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:12 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/AD/CrmDiscoveryService.asmx - 5555 - 192.168.6.2 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3082) 401 5 0
2010-08-04 16:05:13 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:13 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:21 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:21 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:21 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:21 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:24 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:24 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:29 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:29 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:31 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:31 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:39 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Christopher 192.168.6.108 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:43 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:43 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:44 W3SVC5 192.168.6.2 POST /BESTOBELL/activities/phone/edit.aspx pId={3ABFA85E-9641-DD11-AB9B-001372FE6DD2}&pType=2&pName=Doug%20Vanier&partyid={3ABFA85E-9641-DD11-AB9B-001372FE6DD2}&partytype=2&partyname=Doug%20Vanier&partyaddressused=&contactInfo=%28514%29%20735-4401 5555 BEPBESTOBELL\phil 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 200 0 0
2010-08-04 16:05:44 W3SVC5 192.168.6.2 GET /BESTOBELL/_forms/FormScript.js.aspx etc=4210&FormType=main&FormName=crmForm 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 401 2 2148074254
2010-08-04 16:05:44 W3SVC5 192.168.6.2 GET /BESTOBELL/_forms/FormScript.js.aspx etc=4210&FormType=main&FormName=crmForm 5555 BEPBESTOBELL\phil 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 200 0 0
2010-08-04 16:05:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\Anne 192.168.6.54 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:55 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\maulik 192.168.6.24 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.4200) 200 0 0
2010-08-04 16:05:56 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 2 2148074254
2010-08-04 16:05:58 W3SVC5 192.168.6.2 GET /_controls/number/formatNumber.xsl - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 401 2 2148074254
2010-08-04 16:05:58 W3SVC5 192.168.6.2 GET /_controls/number/formatNumber.xsl - 5555 BEPBESTOBELL\phil 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 200 0 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 - 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 401 1 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\herb 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:58 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\herb 192.168.6.8 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3603) 200 0 0
2010-08-04 16:05:59 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:05:59 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0
2010-08-04 16:05:59 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 500 0 0
2010-08-04 16:05:59 W3SVC5 192.168.6.2 POST /MSCRMServices/2007/CrmService.asmx - 5555 BEPBESTOBELL\ryan 192.168.6.29 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.3074) 200 0 0

Hopefully there is something here that will pin-point the cause.

Thanks guys!
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Friday, August 06, 2010 1:52 AM

0

Guys, any luck ciphering this?

Thanks.
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Friday, August 06, 2010 12:56 PM

Moderator

0
Yes, the 404 error is typical of a .net error.

Let's at least get the SP for the .net version on the client machine.

What rollup are you on?
- Marked As Answer by Jim Glass Jr Friday, August 06, 2010 4:41 PM
- Unmarked As Answer by amerex10 Friday, August 06, 2010 5:23 PM
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Friday, August 06, 2010 2:08 PM

0

Yes, the 404 error is typical of a .net error.

Let's at least get the SP for the .net version on the client machine.

What rollup are you on?

Hey Curt,

Thank you very much for getting back to me.

This is great. Now we're getting somewhere. Question - Is this an issue with .net on the server or the client? Or both?

The reason why I am asking is that there are event warnings on the CRM server regarding .NET. (Event ID: 1309)

Process information:
    Process ID: 9712
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: HttpException
    Exception message: Maximum request length exceeded.

Request information:
    Request URL: http://ml330:5555/MSCRMServices/2007/CrmService.asmx
    Request path: /MSCRMServices/2007/CrmService.asmx
    User host address: 192.168.6.27
    User: BEPBESTOBELL\ryan
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
    Thread ID: 7
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: True
    Stack trace:    at System.Web.HttpRequest.GetEntireRawContent()
   at System.Web.HttpRequest.get_InputStream()
   at Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider.CreateAuthenticationToken(HttpApplication application)
   at Microsoft.Crm.WebServices.SoapHeaderAuthenticationProviderBase.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And also there are event errors for the CRM Email Router..

#23379 - Could not verify the version of Microsoft Dynamics CRM at http://ml330:5555/BESTOBELL. The request failed with HTTP status 401: Unauthorized.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The server is at rollup 11. The particular machine that I have been using to troubleshoot was also on rollup 11 but I don't know if it's still installed since I have been removing an reinstalling CRM pariodically while trying to fix this issue.
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Friday, August 06, 2010 5:27 PM

Moderator

0

Ok, odd things to look for.

Is the server in the privusergroup?

Is network service running the app pool?

You are showing authentication errors for the machine account. The IIS instance is showing .net authentication errors.

A BAD thing.

Perhaps there is a job stuck in the system.

Also is authentication to the SQL server running ok?

When was the last time you ran IISREST on the machine?

I HOPE there is nothing else on the application server that is causing problems for the app pools.

Did anyone make changes in the attributes of the machine account?
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Friday, August 06, 2010 5:58 PM

0

Hey Curt,

Thank you for getting back to me. I really appreciate it.

Is the server in the privusergroup?

- Yes, the server ML330 is a member of this group.

Is network service running the app pool?

- From what I can see, the CRMAppPool are running fine.

You are showing authentication errors for the machine account. The IIS instance is showing .net authentication errors.

A BAD thing.

- Is there anyway to resolve this? Am I am better off doing a complete reinstall of CRM at this point? Within the IIS CRM properties, there is the ASP.NET settings. Is there anything in there that needs to be verified as set correctly? Specifically under the Authentication tab?

Perhaps there is a job stuck in the system.

- Yeah, there are a few jobs stuck in the queue.

Also is authentication to the SQL server running ok?

- I believe so. The users are able to connect into CRM via Internet Explorer.

When was the last time you ran IISREST on the machine?

- Have been doing quite a few IISRESET as of late.

I HOPE there is nothing else on the application server that is causing problems for the app pools.

- Is there anyway to tell? I don't see any issues with the AppPools. They all seem to be running okay.

Did anyone make changes in the attributes of the machine account?

- Not that I am aware of. Is there a quick way I can verify?

Thank you.
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Friday, August 06, 2010 6:08 PM

Moderator

0

What account is running the app Pool?

Use advanced find to attempt to kill the jobs that will not finish.

I've seem campaigns stay in there for every causing problems.

Don't do a reinstall.   You can use Network Monitor 3.4 to watch the request for authentication from the application server to the subgroups in the OU.

IF the Network Service account is having a problem authenticating and that's the account in the privusergrp and the sqlaccessgrp then you know there are some problems in SQL authentication.

Rebuilding is not going to help if you are not sure of what cane be missing past the dianostics wizard.

IT shows alot but not everything.

For instance on some networks I found that if I added the machine account to the administrators account on the SQL server I could access databases.   After all the network service represents the machine account.

But that's not a recommended secure thing to do .    It's a troubleshooting test.

ADSIEDIT allows you to see the Service Principle Names of the services running on the machine accounts.

Be careful. Changes you make can be harmful.
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Sunday, August 08, 2010 5:21 PM

0

Hi,

have you done any registry changes for the:

ADSdkRootDomain

ADWebApplicationRootDomain'

AsyncSdkRootDomain

?

is there any host header ? any SPN configured ?
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Monday, August 09, 2010 4:04 AM

0

Hey Curt. Thank you for getting back to me.

What account is running the app Pool?

- The network service account.

Use advanced find to attempt to kill the jobs that will not finish.

I've seem campaigns stay in there for every causing problems.

- For some reason when I did an advance find for all the suspended jobs, it kept giving me an error prompt. It's telling me that "Only completed system jobs can be deleted." Another thing that I saw was that the jobs were "Postpone until year 9999". Anyways, that's a whole another thread.

Don't do a reinstall.   You can use Network Monitor 3.4 to watch the request for authentication from the application server to the subgroups in the OU.

- Okay thanks. No reinstall!

- I did install Network Monitor on the CRM server. I am playing around with it trying to make sense of it's findings.

IF the Network Service account is having a problem authenticating and that's the account in the privusergrp and the sqlaccessgrp then you know there are some problems in SQL authentication.

- Should I change the apppool identity to use the administrative account which is part of both of those groups. ?

Rebuilding is not going to help if you are not sure of what cane be missing past the dianostics wizard.

- My original thought was to remove CRM and clean out IIS and re-use the CRM db's. Then basically start from scratch.

IT shows alot but not everything.

For instance on some networks I found that if I added the machine account to the administrators account on the SQL server I could access databases.   After all the network service represents the machine account.

- Okay, so I have added the server machine account to the administors group. CRM and SQL are running on the same server. Not sure if that best practice but that's how the previous guy set it up.

But that's not a recommended secure thing to do .    It's a troubleshooting test.

ADSIEDIT allows you to see the Service Principle Names of the services running on the machine accounts.

- I have installed the this utility. I'll play around with it tomorrow. I'll let you know what it spits out. I won't make any changes though without running it by you first.

Be careful. Changes you make can be harmful

Thanks so much
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Monday, August 09, 2010 4:15 AM

0

Hi,

have you done any registry changes for the:

ADSdkRootDomain

ADWebApplicationRootDomain'

AsyncSdkRootDomain

?

is there any host header ? any SPN configured ?

Hey Nrodri,

No, I have done any registry changes. Should I? I did have a quick look at the server's registry and I didn't see anything regarding ADSdkRootDomain,etc.

No host header specified and not sure what the SPN is to be honest... However, I just did some searching and I found this blog "How to configure SPN for IIS website.." It looks to be related to the issue I am having. I will have to read this over tomorrow and see if it helps resolve the issue.

Thanks Nrodri.

http://blogs.msdn.com/b/narahari/archive/2009/11/29/how-to-configure-spn-for-iis-website-under-nlb-setup.aspx
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