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Microsoft CRM Helpdesk Development

Proposed Answer Microsoft CRM Helpdesk Development

  • Wednesday, October 13, 2010 9:34 PM
     
     
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    We are looking to adopt a helpdesk following the ITIL processes in CRM 4.0 for our support customers does any know of a company or books or courses who can help us implement this. We need to record support requests, select the product that requires the service and then create workflows/reports on the service support requests.

    Thanks in Advance

    David

    01993 702300

     

     

     

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  • Thursday, October 14, 2010 3:40 AM
     
     
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    Hi David,

    We recently designed a CRM Help Helpdesk System having all the features that you want. I can send you its specs and screen shots.

    Regards

    TGB

    Microsoft Certified Business Management Solutions Specialist
     
  • Wednesday, October 20, 2010 10:55 PM
     
     
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    TGB,

    I would be interested in seeing the product myself as well as we hope to move to a system soon.  Let me know what to do so we can can see a demo possibly.

    Thanks

    Chris

     
  • Wednesday, May 30, 2012 9:12 AM
     
     
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    Hi TGB,

    My organisation is looking at implementing a helpdesk within Microsoft Dynamics CRM 2011. Could I possibly get some information from you on how you looked at implementing this service and also any pitfalls that you encountered on the way

    Regards

    David M-W

     
  • Wednesday, May 30, 2012 12:59 PM
     
     
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    TGB,

    We would be interested in seeing this as well.  We have been considering implementing something similar.

    Thank you,

    Windy

     
  • Friday, June 01, 2012 1:05 PM
     
     
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    Hi

    Can u able to send the screen shot of CRM Help desk system .

     
  • Friday, June 01, 2012 10:13 PM
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     Proposed Answer
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    There are two Microsoft partners that have published IT Service Management solutions based on Microsoft Dynamics CRM:

    http://www.alfapeople.com/UK/EN/YourBusiness/ITILServiceManagementSolution/Pages/ITIL-Service-Management-Solution.aspx

    C360 had an ITSM add-on solution but appear to have discontinued it. http://www.c360.com/ITSM_Reporting.aspx

    Hope this helps.

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.