Sign in
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
> 
Setting personal synchronization options results fails.

제안된 답변 Setting personal synchronization options results fails.

  • Wednesday, November 04, 2009 6:05 AM
     
     
    Sign In to Vote
    0
    I have a new installation of CRM 4.0 Server and Outlook Plugin. Both have been updated with Rollup 7.

    I am trying to allow Outlook and CRM to sync tasks. In Outlook --> CRM --> Options --> Synchronization, I attempt to check "My Tasks" and hit "OK" but it pops up a generic error window. I logged into the server and found the below error in the event log. Google found nothing. Can someone help me out?

    ...
    Exception information:
    Exception type: FormatException
    Exception message: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

     

    Request information: 
    Request URL: http://******/*******/Tools/PersonalSettings/cmds/cmd_updateOutlookSyncFilters.aspx?CRMWRPCToken=9Iq6ksTqEd6BrAAVXQJ5FVdnIVwf7xajNr0Ul4RmFr2WTTshsGsyrlAICLjqjfFAn unhandled exception has occurred.f&CRMWRPCTokenTimeStamp=633929079476900479
    Request path: /********/Tools/PersonalSettings/cmds/cmd_updateOutlookSyncFilters.aspx
    User host address: ***.***.***.***
    User: *********
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\NETWORK SERVICE

    Thread information:
    Thread ID: 8
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False

    Stack trace: at Microsoft.Crm.Application.Utility.Util.RaiseXMLError(Exception exception)
    at Microsoft.Crm.Application.Pages.Tools.PersonalSettings.UpdateOutlookSyncFilters.ConfigurePage()
    at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
    at System.Web.UI.Control.PreRenderRecursiveInternal()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

All Replies

  • Wednesday, November 04, 2009 11:30 AM
     
     
    Sign In to Vote
    0
    Please check this article for further informations about problems after ru7

    http://support.microsoft.com/default.aspx/kb/976539/en-us
    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
     
  • Wednesday, November 04, 2009 11:45 PM
     
     
    Sign In to Vote
    0
    I could not find anything in the article referencing the problem I have described. It does mention synchronization, but not the options for synchronization. Any other ideas?
     
  • Sunday, November 15, 2009 5:23 PM
    Owner
     
     Proposed Answer
    Sign In to Vote
    0
    I am not aware of any reported issues regarding the ability to set the option in the CRM Outlook client to synchronize Tasks.  This option is set by default to synchronize when the CRM Outlook client is installed so it is curious why you are trying to set a default option?  Was the selection removed at one point and then did not work when you tried to reset it?
    Best Regards, Donna