probelm with email router in CRM 2011

• Monday, August 13, 2012 5:33 PM

   

   
  

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  Hi,

  we are using MS crm 2011

  I have the following problem with email router

  I have setup 2 queues

  Q1 with mail mailbox abc1@xyz.com

  Q2 with email abc2@xyz.com

  Both of them are using email router for incoming and outgoing email access type

  In both queues I have entered the user name and password

  xyz\abc1

  xyz\abc2

  I have configured the incoming and outgoing profile

  But q1 incoming profile works fine while the second one q2 give below error for the incomming profile

  Incoming Status: Failure - The specified object was not found in the store. Verify that the specified user credentials have Receive permission on the target mailbox.

  I am using exchange 2007 and user specified for the access credential

  we haved deployed the same mail box for queu 2 in crm 4.0 with email router and it was working fine with no error.

  Can you please help?

  Thanks

  Marwa

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