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Upgraded to 4.0, lost customization functionality - UPDATED

Answered Upgraded to 4.0, lost customization functionality - UPDATED

  • Monday, May 05, 2008 4:57 PM
     
     
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    I apologize in advance if this not the appropriate place for my question. 

     

    Our organization just upgraded to CRM 4.0, and while I have Administrator and Customizer roles assigned to me, Customization is not an option anywhere under the Settings area of CRM.  Prior to upgrading, I had the ability to customize.  I have found Customization in the tool bar under Go To, but when I click on it, nothing happens.  What would account for this, and how do we correct it?  Thank you.

     

    UPDATE:  The true issue seems to be a throwback to a 3.0 bug.  If Outlook is up and running, Customization through the web client is not an option.  Closing Outlook and clearing cookies and/or temporary internet files resolves the issue, as long as I never check my Inbox again.  Any assistance resolving this problem would be greatly appreciated.

     

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