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Multiple Forward Mailboxes One CRM Deployment

Unanswered Multiple Forward Mailboxes One CRM Deployment

  • Thursday, May 10, 2012 7:44 PM
     
     
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    CRM 2011 email Router installed and configured

    CRM 2011 IFD

    We have three CRM sites:  test; production; and development

    Active Directory: multiple domains

    Question:  can I have multiple forward mailboxes even though we have one CRM deployment as long as I use a different incoming configuration profile?

     

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  • Friday, May 11, 2012 9:11 AM
    Answerer
     
     
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    Hi,

    It is possible by creating rule

    • Mailbox Monitoring Type. You can configure the following two mailbox types:
      • Forward Mailbox. If you select Forward Mailbox when you run the E-mail Router Configuration Manager, the E-mail Router will use a single mailbox to process e-mail messages. Then, for each Microsoft Dynamics CRM user or queue that will receive e-mail messages, you must create a rule must for the user, or queue, by running the Rule Deployment Wizard.

      • E-mail Router. If your e-mail system does not allow rules, where an e-mail message can be forwarded as an attachment, you must configure each user to use the E-mail Router setting. If you are using Exchange Server, we recommend that you use Forward Mailbox Monitoring.

    Thanks & Regards, MS CRM Consultant, V.Surya.

    • Marked As Answer by -ee Friday, May 11, 2012 1:32 PM
    • Unmarked As Answer by -ee Friday, May 11, 2012 1:32 PM
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  • Friday, May 11, 2012 1:34 PM
     
     
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    Surya

    I understand what you said; however, I would like to create a forward mailbox within each of my domains. Our email system does allow rules and I want to put a forward mailbox in each of my domains so that one forward mailbox is not being utilized by our entire domain organization.

    So with what I have said, can you create multiple forward mailboxes?

    and many thanks for answering the first time

     
  • Monday, May 14, 2012 4:32 AM
    Answerer
     
     
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    Hi,

    You can create only one forward mailbox, for each user u can create multiple rules.

    Thanks & Regards, MS CRM Consultant, V.Surya.