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AnswerCRM Configuration Wizard Issues

  • Thursday, September 10, 2009 6:44 AMRichardMoore Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Ok, so we're deploying CRM 4.0 via Altiris.

    All is ok so far until we get to the configuration Wizard. I understand that configuration with offline client is not supported, however, we have had it working successfuly. The issue now is this.

    We have thrown CRM 4 Update Rollout Pack 5 into the mix by updating the CRM Client post install before running the configuration wizard for the first-time. I've clarified the user/computer has access to the CRM Environment and in the log file we are receiving the error:

    16:15:58|   Info| === Managed setup logging started: 10/09/2009 4:15:58 PM ===
    16:15:58|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Initialize
    16:15:58|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    16:15:58|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    16:15:58|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Initialize
    16:15:58|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run
    16:15:58|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    16:15:58|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    16:15:59|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM Client\Client\ConfigWizard\..\bin\crmverclient.dll
    16:15:59|Verbose| Installing version: 4.0.7333.1644
    16:15:59|Verbose| Installing lcid: 1033
    16:15:59|Verbose| Existing version: 4.0.7333.3
    16:15:59|Verbose| Existing lcid: 1033
    16:15:59|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase| System.Collections.Hashtable
    16:15:59|   Info| Database does not already exist -- setting CreateDatabase to true
    16:15:59|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase| System.Collections.Hashtable
    16:16:00|   Info| Error: Incorrect organization name specified in config file
    16:16:00|  Error| Microsoft.Crm.Setup.Common.SetupException: The incorrect organization was specified in the configuration file.
       at Microsoft.Crm.Config.Client.ClientConfig.SetSilentOrganizationId(IDictionary data)
       at Microsoft.Crm.Config.Client.ClientConfig.SetSilentConfigurationSettings(IDictionary data)
       at Microsoft.Crm.Config.Client.ClientConfig.Run()
       at Microsoft.Crm.Config.Client.ClientConfig.Main(String[] e), Error, OK, Option1
    16:16:00|   Info| InputResult: NoInput
    16:16:00|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate
    16:16:00|   Info| Exit code: Default
    16:16:00|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate
    16:16:00|   Info| === Managed setup logging stopped: 10/09/2009 4:16:00 PM ===

    I had quadtriple checked the Company name vs the URL and it is correct as defined in the XML Answer File.


    Any help would be appreciated!
     

Answers

  • Friday, September 11, 2009 3:34 AMCurt Spanburgh MVP ModeratorMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Noticed the routine right before the organizatoin  error?
    Method exit: Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase| System.Collections.Hashtable

    It's checking the database for the organization name.


    Error: Incorrect organization name specified in config file
    Perhaps the client machine is not authenticating properly.

     

All Replies

  • Friday, September 11, 2009 3:34 AMCurt Spanburgh MVP ModeratorMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
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    Noticed the routine right before the organizatoin  error?
    Method exit: Microsoft.Crm.Config.Client.ClientConfigInfoCollector.CheckExistingDatabase| System.Collections.Hashtable

    It's checking the database for the organization name.


    Error: Incorrect organization name specified in config file
    Perhaps the client machine is not authenticating properly.

     
  • Wednesday, November 04, 2009 10:04 PMShaun2k Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer
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    The user account under which you run your script must be set up inside the CRM system first, as the configuration tool will connect to the database to verify the organisation name.  If your account does not have access this call fails and you get the above error.
    • Proposed As Answer byShaun2k Wednesday, November 04, 2009 10:04 PM
    •