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MS CRM 2011 outlook client Unable to get Value of property 'getFormType'

Answered MS CRM 2011 outlook client Unable to get Value of property 'getFormType'

  • Saturday, September 15, 2012 6:02 PM
     
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    Hi All,

    I am facing a strange problem where when I access MS CRM 2011 from within outlook client (2010 on-line mode) and

      • open an existing form (for example opportunity) which uses getFormType function on its page load.
      • Then click on the left nav (say activity) of the form (opportunity)
      • Now if I close the form by clicking 'X' button on the right hand top corner I get the following error
    <Message>Unable to get value of the property 'getFormType': object is null or undefined</Message>

    Microsoft Dynamics CRM Error Report Contents

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get value of the property 'getFormType': object is null or undefined</Message>
   <Line>1</Line>
   <URL>/main.aspx?etc=3&extraqs=%3fetc%3d3%26id%3d%257b2EA01C1B-44FF-E111-B1AF-0050569F000B%257d%26pagemode%3diframe%26preloadcache%3d1347731860650&pagetype=entityrecord</URL>
   <PageURL>/main.aspx?etc=3&extraqs=%3fetc%3d3%26id%3d%257b2EA01C1B-44FF-E111-B1AF-0050569F000B%257d%26pagemode%3diframe%26preloadcache%3d1347731860650&pagetype=entityrecord</PageURL>
   <Function></Function>
   <CallStack>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Microsoft Outlook 14.0.6117)</BrowserUserAgent>
   <BrowserLanguage>en-us</BrowserLanguage>
   <SystemLanguage>en-au</SystemLanguage>
   <UserLanguage>en-au</UserLanguage>
   <ScreenResolution>1364x768</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2012-09-16T03:57:48</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>3081</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>3081</UserCulture>
    <OrgID>{C0B61F10-A99F-4DB7-8006-E3EBBA0950EC}</OrgID>
    <UserID>{A16C9D7C-39A6-E111-BB8A-0050569F000B}</UserID>
    <CRMVersion>5.0.9690.2243</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

    Has anyone faced this problem? Is there some workaround that can be  implemented? Any other suggestion will be greatly helpful.

    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com


     

All Replies

  • Monday, September 17, 2012 10:29 AM
     
     
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    Hi All,

    Any help? any pointer? any suggestion?

    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com


     
  • Monday, September 17, 2012 11:11 AM
     
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    Hi.

    What is the code you use to call the method?

    var formType = Xrm.Page.ui.getFormType();

    Jaimie

     
  • Thursday, October 18, 2012 11:14 AM
     
     
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    Hey Jamie,

    i have the same issue. Don't think it has anything to do with the actual getformtype used in my code. This seems to work. When I open an account and I go to another tab. When I close the form, then I get this issue..

    Have the latest Outlook client

    What can I do?

    Kr,

    Sven

     
  • Monday, October 22, 2012 4:47 PM
     
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    I did some testing with UR11 on this, and the error does not seem to persist in UR11.

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful. Michael Mayo

     
  • Tuesday, October 23, 2012 2:14 AM
     
     
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    Thanks a lot for this information I will try UR11 and you know how it goes for me. 

    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com

     
  • Tuesday, November 13, 2012 9:15 AM
     
     
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    Have done numerous tests with CRM UR11 and the issue persists

    Where can I contact Microsoft for this?

     
  • Wednesday, February 13, 2013 8:39 AM
     
     
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    I'm also experiencing this issue on a CRMOnline instance with RU12 Outlook clients. I'll post back once I find a resolution..

    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011