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CRM Email Issues

Unanswered CRM Email Issues

  • Tuesday, January 15, 2013 11:48 AM
     
     
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    Hi,

    I have configured Email router for MS CRM 2011, And in the "Load user" step the users wr also successfuly loaded.

    Now When I m trying to send a mail from that user,The mails are in pending send Status.

    User setting is correct, I have checked the option to send emails on his behlf,And the Email address is also approved.

    I am not getting why that mails are not coming ?

    I have selected Local System account while configuring Email Router.

    Any thing else to Check ?

    Please Help !!

    Thanks

     

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  • Tuesday, January 15, 2013 11:54 AM
     
     
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    Have you selected "Email Access type - Outgoing" to Email Router in user entity ? and also make sure email address has been Approved.

    In user entity there is a ribbon button called "Approve E-mail".

    Hope this helps. If you get answer of your question, please mark the response as an answer and vote as helpful !
    Vikram !




    • Edited by _Vikram Tuesday, January 15, 2013 11:55 AM
    • Edited by _Vikram Tuesday, January 15, 2013 11:57 AM
    • Edited by _Vikram Tuesday, January 15, 2013 11:58 AM
    •  
     
  • Tuesday, January 15, 2013 12:11 PM
     
     
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    When you load the users. Did you try to test it in the email router?

    If it is not successful. Then check in event viewer of the machine you installed email router. It will give you an error description.

    I hope this helps.

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer". Amreek Singh Senior Solution Architect HP Australia Sydney, Australia http://mscrmshop.blogspot.com http://crm2011usersettings.codeplex.com

     
  • Tuesday, January 15, 2013 12:14 PM
     
     
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    Thanks for replying,

    @Vikram : Ya that is selected as outgoing and email is also approved.

    @Amreek : I didn't try in Email Router itself, can u pls tell me how to do so ?

    and How to check in event viewer for error details ?

    Thanks

     
  • Tuesday, January 15, 2013 12:21 PM
     
     
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    After creating a incoming and outgoing profile. when you load the users, it will look like following screen

    Select the user and click "test access".

    and to run the event viewer. just type eventvwr on command prompt.

    I hope this helps.

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer". Amreek Singh Senior Solution Architect HP Australia Sydney, Australia http://mscrmshop.blogspot.com http://crm2011usersettings.codeplex.com

     
  • Tuesday, January 15, 2013 12:40 PM
     
     
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    Thanks a lot Amreek for your quick response,

    i will definitely try this and let u know.

    Thanks a lot !!

     
  • Thursday, January 17, 2013 12:59 PM
     
     
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    Hi,

    I have tried the test access for a user and i am getting the following error.

    "Server: Exchange 2010 Outgoing Status: Failure - An error occurred while checking the connection to e-mail server Exchange 2010. An attempt was made to access a socket in a way forbidden by its access permissions in ms crm 2011"

    then i have made some changes in exchange server name and then i got some other error.

    Server: https://Exchange2010/owa (devldn\devunitsvcCRMExch)
    Outgoing Status: Failure - An error occurred while checking the connection to e-mail server https://Exchange2010/owa. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. The remote certificate is invalid according to the validation procedure.

    The first one Or any other thing to check ?

    Please help !!

    I am stucked badly :(

    Thanks

    Ankit

     
  • Thursday, January 17, 2013 1:01 PM
     
     
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    Additionally, In configuration I have created only outgoing profile.

    Can anyone tell me the easiast configuration To make it working ?

    What should I select for the location and all ?

    Please reply !!

    Thanks.

     

     
  • Thursday, January 17, 2013 1:12 PM
     
     
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    Hi Ankit,

    If you are using Exchange Online in your outgoing emails profile then in your exchange server following web service needs to be configure first. other option that you can use SMTP server in your outgoing profile.

    http://<server>/EWS/Exchange.asmx

    Please download installation guide and follow all the steps

    http://www.microsoft.com/en-us/download/details.aspx?id=18991

    Hope this helps. If you get answer of your question, please mark the response as an answer and vote as helpful !
    Vikram !

     
  • Thursday, January 17, 2013 1:17 PM
     
     
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    As vikram suggests you just need a smtp server to send the emails out.

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer". Amreek Singh Senior Solution Architect HP Australia Sydney, Australia http://mscrmshop.blogspot.com http://crm2011usersettings.codeplex.com

     
  • Thursday, January 17, 2013 2:39 PM
     
     
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    Thanks Vikram and Amreek for ur quick reply,

    Earlier I have tried with SMTP only , but it was giving some error.

    I will agn configure it as SMTP, and let u know the error.

    Anything else to configure\check ?

    Thanks Again,

    Ankit

     
  • Friday, January 18, 2013 11:35 AM
     
     
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    Hi,

    which email field you are using to send email?

    Use the primaryemailaddress or emailaddress1 field for accounts/contacts.

    thanks

    Haris Adil e-BizSoft