CRM 2011: Infinite loop issue

• Tuesday, August 07, 2012 7:12 PM

   

   
  

  0

  Hi there,

  I created a sales pipeline workflow as per the following article: http://www.pedroinnecco.com/2012/06/dynamics-crm-workflows-revisited/

  I've managed to make this workflow work before without any issues. However I have just deployed it for another client and somehow, sometimes the workflow fails because it detected an infinite loop.

  In simple terms here is what the workflow does:

  • It is called when an opportunity is created
  • It waits for the Pipeline phase to move forward; or
  • for the pipeline phase to move backwards, which will call another instance of the workflow and stops the current one (effectively restarting it); or
  • for the opportunity to be closed (either lost or own), which will call the post mortem workflow and stop the current one.

  The error log I get is the following:

  Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help.Detail: 
  <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
    <ErrorCode>-2147204734</ErrorCode>
    <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help.</Message>
    <Timestamp>2012-08-07T15:35:57.5952789Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
  </OrganizationServiceFault>
     at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.RetrieveMultiple(QueryBase query, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)
     at Microsoft.Crm.Extensibility.InprocessServiceProxy.RetrieveMultipleCore(QueryBase query)
     at Microsoft.Crm.Workflow.WorkflowContextBase.get_EntityDependencies()
     at Microsoft.Crm.Workflow.WorkflowContextBase.RetrieveEntityInstances()
     at Microsoft.Crm.Workflow.ActivityHost.StartWorkflowExecution(Activity workflow, ICommonWorkflowContext context)
     at Microsoft.Crm.Workflow.ActivityHostBase.StartWorkflow(ICommonWorkflowContext context, Activity preLoadedActivity)
  

  I wonder if there is any way to solve this issue? I heard about the depth of workflow if it is called 8 times but this is far from being the case here.

  Thoughts?

  Cheers,
  P.

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