Tuesday, April 24, 2012 1:16 PM
I have the following issues. We have CRM 2011 and it is set to use Outlook to send and receive emails. I have some workflows sending emails in place. The emails are generated correctly in CRM, the workflows are on status "succeeded", but what happens is:
-the email goes into the Pending Emails list in CRM
- In Outlook after synchronising it goes into the Outgoing Items list, without being sent. If I click on the email from there and click Send trying to send it manually, I get the message: The Operation failed. I also got the message: The owner of this queue does not have sufficient privileges to work with this queue (but not on all the pending emails). In the CRM options, the Email option: "allow Outlook to send emails out" is regularly ticked so I can't understand why is doing that.
Can anyone help me to solve this?
Thursday, May 03, 2012 6:29 AM
Are you using CRM 2011 online or on premise version?? If online have you configured your outlook with CRM and synchronized properly ??
As for the message " The owner of this queue does not have sufficient privileges to work with the queue. Do you want to send the e-mail?"
If you click Yes, the e-mail will be sent out, but no corresponding activity will be created in Microsoft Dynamics CRM”
This is caused due to the user that is in the recipient line of the email message not having the privilege Read Queue permission applied to their security role.
To resolve the error message, apply the privilege Read Queue permission to any user in CRM that may receive tracked email messages
In the CRM web client, click Settings, click Administration, click Users
Select the user that needs to be updated and click Edit
Click to select Security Roles
Click to open the appropriate Security Role *
Click Core Records tab to see the details
Find Queue in the list and apply Read permissions by clicking the circle in the appropriate column. At a miminum user level permission is required. **
Click Save and Close
* By adjusting the Security Role for a user, it will also apply the change to all users that have the same Security Role applied to their user account
** Each click will increment the security level until it is at Organization level (full green), clicking beyond that point will return the security level to none
Hope this should solve the issue.
If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"
Sushant Sarkar Microsoft CRM Dynamics Engineer
Thursday, May 03, 2012 7:36 AMThanks for this. All this had already been done - we discovered what the issue was - it was not a CRM issue but an Outlook issue - that is, Outlook not synchronising with Exchange....in the Options/Send-Receive, the Out Box was not ticked so emails were not sent out. Ticking that box solved the issue. Many thanks anyway.