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QuestionSetting Personal Synchronization Settings for Outlook results in failure

  • Wednesday, November 04, 2009 6:00 AMEdsNorm Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have a new installation of CRM 4.0 Server and Outlook Plugin. Both have been updated with Rollup 7.

    I am trying to allow Outlook and CRM to sync tasks. In Outlook --> CRM --> Options --> Synchronization, I attempt to check "My Tasks" and hit "OK" but it pops up a generic error window. I logged into the server and found the below error in the event log. Google found nothing. Can someone help me out?

    ...
    Exception information:
    Exception type: FormatException
    Exception message: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

     

    Request information: 
    Request URL: http://******/*******/Tools/PersonalSettings/cmds/cmd_updateOutlookSyncFilters.aspx?CRMWRPCToken=9Iq6ksTqEd6BrAAVXQJ5FVdnIVwf7xajNr0Ul4RmFr2WTTshsGsyrlAICLjqjfFAn unhandled exception has occurred.f&CRMWRPCTokenTimeStamp=633929079476900479
    Request path: /********/Tools/PersonalSettings/cmds/cmd_updateOutlookSyncFilters.aspx
    User host address: ***.***.***.***
    User: *********
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\NETWORK SERVICE

    Thread information:
    Thread ID: 8
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False

    Stack trace: at Microsoft.Crm.Application.Utility.Util.RaiseXMLError(Exception exception)
    at Microsoft.Crm.Application.Pages.Tools.PersonalSettings.UpdateOutlookSyncFilters.ConfigurePage()
    at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
    at System.Web.UI.Control.PreRenderRecursiveInternal()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     



     

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