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AnswerCRM "Stop Workflow" STOP not Functioning?

  • Tuesday, September 22, 2009 7:07 PMMikeDeBaise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Background - We have a custom entity called "Project". Within Project we want to notify the client that we are missing items (5 total) and unable to process the order until we get them. So, here is what we have thus far for a Workflow (please keep in mind the actual CRM has the correct punctuation included);

    Stage: Check required items.
                          IF Project: Item1-Contains Data AND Item2-Contains Data AND Item3-Contains Data AND Item4-Contains Data AND Item5-Contains Data THEN:
                                   Stop workflow with status of: Succeeded
                          ELSE Send email
                                   Email Message
                          WAIT 5-Days and rerun this workflow.
                                   Timout until Days: 5 After Workflow Execution Time THEN:
                                   Re-run Child Workflow (Child Workflow set as itself)

    No it is sending the email every 5 minutes (minutes used to speed up time rather than days) and it is including the Items as they contain data in the email, but when all data is satisfied or each item contains data, the workflow doesn't STOP.

    Any ideas on what needs to happen? I can send a screen shot of the workflow process.

    Thanks!
     

Answers

  • Monday, September 28, 2009 2:29 PMMikeDeBaise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Problem has been resolved. Long story short, the corresponding email wasn't listing an item that should have been included and why the workflow wouldn't stop. Once added it did successfuly complete and stop. Thanks for your time thought.

     

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  • Friday, September 25, 2009 10:43 PMCRM OnlineMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    It would help to post a screenshot of how your workflow is configured.  Depending on how you nested your workflow, it may be missing your first step in your process when it checks to see if the items are completed. 

    You can check to see where your workflow thinks it is at by going to the record and clicking on the details of the workflow.  This would help you troubleshoot where the workflow thinks it is and where you believe it should be.
     
  • Monday, September 28, 2009 2:29 PMMikeDeBaise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Problem has been resolved. Long story short, the corresponding email wasn't listing an item that should have been included and why the workflow wouldn't stop. Once added it did successfuly complete and stop. Thanks for your time thought.