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Activation error 0xC004D302

    Question

  • I had to reinstall Vista, again, because of unresolvable Blue Screens after NVidia upgrade.  Since I've had very bad luck keeping Vista happy, I extended the grace period as per the microsoft method so I could make sure this install sticks (so far its better with SP1), and now I'm getting a window telling me I'm NOT genuine, and I got this error when trying to activate.  I ran the diagnostic tool and I got this in the results:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004d302
    Windows Product Key: *****-*****-367X7-C4MH3-V23MX
    Windows Product Key Hash: XXt2xZNev4aNz13IYxtof65fLKQ=
    Windows Product ID: 89578-OEM-7304133-22295
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {08E1F430-F6F6-45C9-94CB-E5B194962A5E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-338-8009_E2AD56EA-339-2f0d_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08E1F430-F6F6-45C9-94CB-E5B194962A5E}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V23MX</PKey><PID>89578-OEM-7304133-22295</PID><PIDType>3</PIDType><SID>S-1-5-21-3669184806-718992434-1968236366</SID><SYSTEM><Manufacturer>VIAK8M</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20061229000000.000000+000</Date></BIOS><HWID>F6323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55182</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BD79007D78C6586</Val><Hash>B7Kl4ntW1OGexMlVGXaSVYcmgp0=</Hash><Pid>89388-707-1148851-65590</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    THANKS!
    Wednesday, May 14, 2008 12:52 AM

Answers

  •  

    Hi Bob,

     

      #1 This concerns me, since slmgr.vbs is included in all Vista computers. It is the Software Licensing Manager. It's job is (basically) to manage all Licensing related tasks in Vista. In this particular case, I had the -rilc option added to slmgr.vbs which instructs slmgr.vbs to "Re-install all system license files". If you do not have slmgr, then your Vista may be seriously broken and should be repaired or reinstalled.

     

      #2 You may want to confirm that it asked you to reinstall Vista. The purpose of that step, is to force Vista to ask the user to re-enter (or reinstall) Vista's Product Key.

     

      To Activate by Phone, click the start button and type: slui 4 and hit the Enter key. This will bring up the 'Activate by Phone' wizard. You pick the country and it displays the phone number and the long number/code (that you tell to the Activation Rep) and an area to enter in another long number/code that the Activation rep will give back. This is importent since everytime the Activate by Phone wizard is launced, a New long number/code is generated and is why you should be at the computer when calling the Activation call center.

     

      You can also go to http://www.microsoft.com/licensing/resources/vol/numbers.mspx and find the phone number for the Activation Call Center in your area, but as I mentioned, without the long number/code (from the Activate by Phone wizard), in which to give to the Activation rep, you will not be able to Activate.

     

      If your Vista does not have slmgr and/or if renaming tokens.dat makes your Vista require your to Reinstall Vista (Vs. reinstall Vista's Product key) then your issue is larger then a Licensing problem and I suggest going to http://support.microsoft.com for additional support options.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, May 19, 2008 11:18 PM

All replies

  • Hi microsvc,

     

      It appears that Vista has detected some bad XML information during Validation. This can happen if one or more of Vista's licensing files have become malformed/corrupted.

     

      Please give the below steps a try. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

    8) Go to http://microsoft.com/genuine and click the Validate Windows button.

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key and re-activate. Use the Activate by Phone method outlined below.

    12) Go to http://microsoft.com/genuine and click the Validate Windows button.

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

    Wednesday, May 14, 2008 9:32 PM
  • Darin, I attempted your suggestions above, and this is the result:

     

    Step #1, the file slmgr.vbs does NOT exist on my system. Can I get it somehow? Please?

     

    Step #2, I followed the steps exactly as stated, on the 2nd reboot, there was no windows, just a small box telling me in order to restore activation, I needed to REINSTALL Vista  This was NOT an option.  One of the links in the help that came up opened IE, so I redid step 2, but I reversed part 7 back to the original tokens.dat to at least get me back running.

     

    If you or someone can just give me the phone number for activation by phone, I will call them.  I cant get to the activation part where the phone number is displayed.  I'm in central USA. 

     

    Thanks!!!!!!

    ~Bob

    Friday, May 16, 2008 12:15 AM
  •  

    Hi Bob,

     

      #1 This concerns me, since slmgr.vbs is included in all Vista computers. It is the Software Licensing Manager. It's job is (basically) to manage all Licensing related tasks in Vista. In this particular case, I had the -rilc option added to slmgr.vbs which instructs slmgr.vbs to "Re-install all system license files". If you do not have slmgr, then your Vista may be seriously broken and should be repaired or reinstalled.

     

      #2 You may want to confirm that it asked you to reinstall Vista. The purpose of that step, is to force Vista to ask the user to re-enter (or reinstall) Vista's Product Key.

     

      To Activate by Phone, click the start button and type: slui 4 and hit the Enter key. This will bring up the 'Activate by Phone' wizard. You pick the country and it displays the phone number and the long number/code (that you tell to the Activation Rep) and an area to enter in another long number/code that the Activation rep will give back. This is importent since everytime the Activate by Phone wizard is launced, a New long number/code is generated and is why you should be at the computer when calling the Activation call center.

     

      You can also go to http://www.microsoft.com/licensing/resources/vol/numbers.mspx and find the phone number for the Activation Call Center in your area, but as I mentioned, without the long number/code (from the Activate by Phone wizard), in which to give to the Activation rep, you will not be able to Activate.

     

      If your Vista does not have slmgr and/or if renaming tokens.dat makes your Vista require your to Reinstall Vista (Vs. reinstall Vista's Product key) then your issue is larger then a Licensing problem and I suggest going to http://support.microsoft.com for additional support options.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, May 19, 2008 11:18 PM
  • While I'm not the OP, I'm getting the same issue today on a freshly re-installed Vista Enterprise installation.

    When I run ANY slmgr.vbs commands I invariably get the same 0xC004D320 error as mentioned here.  Even an attempt to run -rlic gives me the same error.

    I'd prefer not to reinstall again, but if that's my only option I'll take it.
    Wednesday, September 03, 2008 8:13 PM