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Office Basic Edition 2003 validation failure w/ new CD & install

    Question

  • While trying to validate Office Basic Edition 2003 I receive the following message:

    Microsoft Office Basic Edition 2003: Validation Failed.  The product key used to install Office is not valid. It has been identified by Microsoft as a false key used with counterfeit copies of Office.

    I have downloaded the MGADiag.exe tool and receive the following under the Office validation info:

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-G6V3F-Y8G7T-M4PDD
    Windows Product Key Hash: TWQAhuL2HlXOR/xum3OgwpsbCbA=
    Windows Product ID: 76487-OEM-2267585-92025
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 746a7d14-c2ea-45d8-83a7-f9adee1a763e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>746a7d14-c2ea-45d8-83a7-f9adee1a763e</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-M4PDD</PKey><PID>76487-OEM-2267585-92025</PID><PIDType>3</PIDType><SID>S-1-5-21-1935655697-448539723-682003330</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT880-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060207000000.000000+000</Date></BIOS><HWID>E3A73DD70184225F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData>   <Software><Office><Result>108</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>474C2FB12D1EF84</Val><Hash>MLIoVuj2IiylPuHZo1TmZO0SWaQ=</Hash><Pid>73102-OEM-5696261-67443</Pid><PidType>5</PidType></Product></Products></Office></Software></GenuineResults> 

    Can an MVP please interpret this data and post the solution in a reply?

    Thanks in advance

    Sunday, November 12, 2006 6:00 PM

Answers

  • wade:

     

    You have a key generated copy of Office that was made by a non-MSFT sanctioned key generation scheme.

     

    If the quality of the counterfeit media is high, you can go to www.microsoft.com/genuine and click Validate Office and find information on submitting your report to report your reseller. Otherwise, you have to go back to your reseller to remedy the issue.

     

    -phil

    Monday, November 13, 2006 6:02 AM

All replies

  • LegitResult>108</LegitResult><Name>Microsoft Office Basic Edition.  Print a copy of your WGA log and take it to the seller of your copy of Microsoft Office and demand a refund.
    Sunday, November 12, 2006 6:29 PM
  • wade:

     

    You have a key generated copy of Office that was made by a non-MSFT sanctioned key generation scheme.

     

    If the quality of the counterfeit media is high, you can go to www.microsoft.com/genuine and click Validate Office and find information on submitting your report to report your reseller. Otherwise, you have to go back to your reseller to remedy the issue.

     

    -phil

    Monday, November 13, 2006 6:02 AM