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Win 7 cannot update #elementModuleHeaderText# on screen, full validation check completed

    Question

  • I found a thread that suggested I run the Microsoft Validation tool, copy the results and post them here for help please. I purchased the PC and software in France) and also Office

    PC  WIN 7 64 SP1

    Error on windows update - it shows the following text

    #elementModuleHeaderText#

    #actionCustomerInstallImportantText#

    #actionCustomerInstallImportantText#

    I have completed many tests and fixes, SFC, Check Disc, Agressive Modes, Trouble Shooter all leave fault unchanged

    I cannot update and have not been able to do so for some weeks; As I cannot see History I cannot be sure of date

    Here is the print out from Validation

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    Microsoft Office Outlook 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F18AD44E-8765-40D4-81E8-A82477D0866F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A71BD6002425714</Val><Hash>yxmV08M+Wx4Xhbkky/4/IU1nwEA=</Hash><Pid>81610-906-7221754-62674</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE566B44C0BDF3A</Val><Hash>K2wEzO3UEbPqtEAq8J2cpQv3iQU=</Hash><Pid>81602-925-2007165-68221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-1036-7600.0000-3392009

    Installation ID: 000274807140438234554582661363429383970130939394710575

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 08/11/2011 20:01:55

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 11:7:2011 15:45

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAAABAAEAAQAFAAAAAgABAAEA6GEQORAfwvUYF8QxmogCTA6vON37dmpWGr5cXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name            OEMID Value      OEMTableID Value

      APIC                                   HPQOEM                            SLIC-CPC

      FACP                                  HPQOEM                            SLIC-CPC

      HPET                                  HPQOEM                            SLIC-CPC

      MCFG                                HPQOEM                            SLIC-CPC

      SLIC                                   HPQOEM                            SLIC-CPC

      OEMB                                HPQOEM                            SLIC-CPC

      GSCI                                   HPQOEM                            SLIC-CPC

      SSDT                                  HPQOEM                            SLIC-CPC

     

     

     

     

    Tuesday, November 08, 2011 7:11 PM

Answers

All replies

  • "audiotx" wrote in message news:d8902a6a-1535-494c-af85-437047374d9b...

    I found a thread that suggested I run the Microsoft Validation tool, copy the results and post them here for help please. I purchased the PC and software in France) and also Office

    PC  WIN 7 64 SP1

    Error on windows update - it shows the following text

    #elementModuleHeaderText#

    #actionCustomerInstallImportantText#

    #actionCustomerInstallImportantText#

    I have completed many tests and fixes, SFC, Check Disc, Agressive Modes, Trouble Shooter all leave fault unchanged

    I cannot update and have not been able to do so for some weeks; As I cannot see History I cannot be sure of date

    Here is the print out from Validation

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

     

     

     

    The set of file mismatches above are typical of one of two causes:-
    1) a restore from an image backup of the system
    2) a failed driver update
    The only one for which we currently have a solution is the second.....
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report.
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 08, 2011 7:27 PM
  • Thank you - Cause 2 is the one, as have not restored   BUT on the drive page there are 5 options and not sure which Intel Rapid Storage Driver to download  The PC is a desktop with HDD and no external RAID drives 
    Tuesday, November 08, 2011 8:10 PM
  • "audiotx" wrote in message news:5c5c2cff-0c37-4529-8e92-7d5d115dde31...
    Thank you - Cause 2 is the one, as have not restored   BUT on the drive page there are 5 options and not sure which Intel Rapid Storage Driver to download  The PC is a desktop with HDD and no external RAID drives
     
     
    You need the latest x64 drivers – the top of the list

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 08, 2011 8:22 PM
  • Loaded the drivers

    Rebooted twice

    Run MGA

    Strange as now it says usupported OS so really confused, Report below

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: Failed to get Product Key.
    Windows Product Key Hash: Failed to get Product Key.
    Windows Product ID: Failed to get Product ID.
    Windows Product ID Type:
    Windows License Type:
    Windows OS version: 6.1.7601.2.00010300.1.0.000
    Download Center code: Retrieving code...
    ID: {7DCF241C-A00E-4EEC-AE9D-EE65BF133600}
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 111
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7DCF241C-A00E-4EEC-AE9D-EE65BF133600}</UGUID><Version>1.5.0540.0</Version><OS>6.1.7601.2.00010300.1.0.000</OS><PID/><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

     

     

    Tuesday, November 08, 2011 9:26 PM
  • I have run the wrong MGA

    and need to find the version I had for Win 7

    Tuesday, November 08, 2011 9:38 PM
  • Strange as now it says usupported OS so really confused, Report below

    Diagnostic Report (1.5.0540.0):

     

    Somehow you used an old version of the diagnostic. (your first one was correct)

    use this one:

    http://go.microsoft.com/fwlink/?linkid=52012

    Tuesday, November 08, 2011 9:44 PM
  • It is the right tool and still same result, and windows update fault still present

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: Failed to get Product Key.
    Windows Product Key Hash: Failed to get Product Key.
    Windows Product ID: Failed to get Product ID.
    Windows Product ID Type:
    Windows License Type:
    Windows OS version: 6.1.7601.2.00010300.1.0.000
    Download Center code: 6M3RVN5
    ID: {7DCF241C-A00E-4EEC-AE9D-EE65BF133600}
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 111
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7DCF241C-A00E-4EEC-AE9D-EE65BF133600}</UGUID><Version>1.5.0540.0</Version><OS>6.1.7601.2.00010300.1.0.000</OS><PID/><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, November 08, 2011 9:45 PM
  • Thank you for the link and apologies

    Here is result

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F18AD44E-8765-40D4-81E8-A82477D0866F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A71BD6002425714</Val><Hash>yxmV08M+Wx4Xhbkky/4/IU1nwEA=</Hash><Pid>81610-906-7221754-62674</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE566B44C0BDF3A</Val><Hash>K2wEzO3UEbPqtEAq8J2cpQv3iQU=</Hash><Pid>81602-925-2007165-68221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1036-7600.0000-3392009
    Installation ID: 000274807140438234554582661363429383970130939394710575
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 08/11/2011 22:49:16

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 11:7:2011 15:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAEAAQAFAAAAAgABAAEA6GEQORAfwvUYF8QxmogCTA6vON37dmpWGr5cXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      GSCI   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Tuesday, November 08, 2011 9:50 PM
  • "audiotx" wrote in message news:f7439d88-89c5-4b7e-826c-85c38e599be2...

    Thank you for the link and apologies

    Here is result

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    That didn’t seem to work – perhaps HP have a customised version, since their one works at least in some cases.
    Try this one instead....
     
    You may need to uninstall the ones you just installed, first.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 08, 2011 10:09 PM
  • HP loaded here is the report

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    Microsoft Office Outlook 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F18AD44E-8765-40D4-81E8-A82477D0866F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1425307680-997098640-2506973481</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>WC956AA-ABF p6345fr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>FC853107018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A71BD6002425714</Val><Hash>yxmV08M+Wx4Xhbkky/4/IU1nwEA=</Hash><Pid>81610-906-7221754-62674</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE566B44C0BDF3A</Val><Hash>K2wEzO3UEbPqtEAq8J2cpQv3iQU=</Hash><Pid>81602-925-2007165-68221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-1036-7600.0000-3392009

    Installation ID: 000274807140438234554582661363429383970130939394710575

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 08/11/2011 23:30:29

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 11:7:2011 15:45

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAAABAAEAAQAFAAAAAgABAAEA6GEQORAfwvUYF8QxmogCTA6vON37dmpWGr5cXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name            OEMID Value      OEMTableID Value

      APIC                                   HPQOEM                            SLIC-CPC

      FACP                                  HPQOEM                            SLIC-CPC

      HPET                                  HPQOEM                            SLIC-CPC

      MCFG                                HPQOEM                            SLIC-CPC

      SLIC                                   HPQOEM                            SLIC-CPC

      OEMB                                HPQOEM                            SLIC-CPC

      GSCI                                   HPQOEM                            SLIC-CPC

      SSDT                                  HPQOEM                            SLIC-CPC

     

     

    Tuesday, November 08, 2011 10:49 PM
  • "audiotx" wrote in message news:42bcc4c9-8ead-4f3a-8021-3a2413f2636d...

    HP loaded here is the report

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {F18AD44E-8765-40D4-81E8-A82477D0866F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    Microsoft Office Outlook 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Peter HERBERT\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

     

    Nope – I’m out of ideas, I’m afraid.

    Your best option is going to be to see if WGA support can help -

    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 08, 2011 10:52 PM
  • Thank you v much for your efforts

    So far my research SEEMS to indicate because I had a FRENCH version and then selected English to use with it then a patch recently screwed up the system

    This may not be the case but it does match some issue examples I have found from people whose PCs are still out of kilter

    Tuesday, November 08, 2011 10:55 PM
  • The link for support outside of the USA does not work

    Do you have another

     

    Tuesday, November 08, 2011 10:56 PM
  • I see one person with SAME issue deleted SP1 but there is a warning also

     

    Removing the Win 7 sp1 update from my pc, seems that solves the problem for now.

    thanks
    REPLY says

    You're welcome & thanks for your feedback. However, there will come a point in the not-too-distant future when Win7 Gold (no Service Packs) will NOT be supported and you MUST have Win7 SP1 installed in order to receive any further critical security updates.

    The clock is ticking...

    Tuesday, November 08, 2011 11:07 PM
  • "audiotx" wrote in message news:97b34028-82b4-461b-9355-0d6b726c1286...

    The link for support outside of the USA does not work

    Do you have another

     

     

    Something’s happened to the hyperlink there.
    try this one.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 08, 2011 11:23 PM
  • AAAARRRRGGGGHHHH -

     

    I've just been reminded (ever so gently, thanks Darin!) that this is not our usual problem.!

     

    It's a Vistalizator issue :)

     

    (My brain has been set on the Intel Rapid problem for the past few weeks, so I missed the .mui at the end of the affected filenames).

    Please see the Vistalizator thread at the head of this forum -

    Vistalizator, Multilingual users and Validation problems

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 09, 2011 12:02 AM
  • AAAARRRRGGGGHHHH -

     

    Me too Noel. I was observing this thread and missed it. I haven't seen Vistalizator issues for a while and went right by it. 

    Wednesday, November 09, 2011 12:18 AM
  • Thank you both

    1 On using the link for microsoft support outside the US, I see that as I have an oem retail CD for Win 7 64 supplied by HP with the machine I cannot contact microsoft

    2 HP do not have any links to this issue, to resolve it

    3 How can I reach microsoft, as when I enter my serial number it says contact your PC supplier

    4 I repeat, I purchased PC in France, using it in English, but speak French,  IF I purchase Ultimate will it cure the problem, will it erase any data here on the PC

    Thanks again

    Wednesday, November 09, 2011 8:36 AM
  • I have to add this comment as I feel it has to continued from the theme in the attached quote below

    As a LONG term fan of Microsoft, and now also the purchaser of many licences of similar products as I have more than one PC that only I use, and years ago a public supporter of the OS  (I was a business pilot site for 3.1.1)

    Then today I see this link below; I live in France, can only get FR OS in the shops, but happen to speak 2 languages and have to pay the penalty, and now to even speak to Microsoft to get the patch to cure this problem I have to pay 46 dollars, and so far the support page to give me access to email the company will not stop hunting. So far 10 minutes despite refreshing and clearing cache. Thank you so much for your help on this; Will Ultilmate upgrade solve the issue and not delete settings and files - Thanks 

     

    "...It's plain stupid in the first place that MS requires you to have the Ultimate version to switch which language to use for your OS. They deserve a boot to the head for this one."

     

    ie Localisation is not resolved

    Wednesday, November 09, 2011 9:00 AM
  • I cannot get the PC back to French mode so cannot upgrade to ULTIMATE

    Even though keyboard and Local is selected as FRENCH there are still system prompts showing in English

    It is driving a Frenck keyboad ok

    If it is a vistilizator issue I really do not recall loading this, maybe i did but I am stuck

    HP did not supply a CD WIN 7, there are files on the D partition of the C drive

    HP are not responding to emails

    I cannot load Ultimate

    So would need to totally loose all my data files and restore from the D partition - Any comments welcome

    Wednesday, November 16, 2011 4:33 PM
  • "audiotx" wrote in message news:fda0b04f-acd7-4e34-83de-0ac78af25f25...

    I have to add this comment as I feel it has to continued from the theme in the attached quote below

    As a LONG term fan of Microsoft, and now also the purchaser of many licences of similar products as I have more than one PC that only I use, and years ago a public supporter of the OS  (I was a business pilot site for 3.1.1)

    Then today I see this link below; I live in France, can only get FR OS in the shops, but happen to speak 2 languages and have to pay the penalty, and now to even speak to Microsoft to get the patch to cure this problem I have to pay 46 dollars, and so far the support page to give me access to email the company will not stop hunting. So far 10 minutes despite refreshing and clearing cache. Thank you so much for your help on this; Will Ultilmate upgrade solve the issue and not delete settings and files - Thanks

     

    "...It's plain stupid in the first place that MS requires you to have the Ultimate version to switch which language to use for your OS. They deserve a boot to the head for this one."

     

    ie Localisation is not resolved

    I’m not sure whether your rant is the result of frustration at the restrictions, or of being caught out.
     
    EITHER you have a legal copy of Windows which is capable of using localisation in the way you wish -
     
    OR  - you don’t.
     
    Ultimate edition gives you access to very nearly every language on the planet – Home Premium  or any lower edition are limited to the language on which they are initially installed.
     
    Surprisingly (?) this is by design.
     
     
    WTF are you complaining about? People pay nearly double for a license for Ultimate for precisely this ability.
     
    If you’re not prepared to do so, it’s not MS’s problem, it’s yours.
     
    YOU have the choice of where, and from whom to purchase a computer – that choice is not open to MS.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 16, 2011 7:24 PM
  • I have a valid version - if you regard other reports of this error it throws up a validation flag as part of the error

    Do you really think microsoft help would continue to reply if the validation was not completed correctly and showed I had a valid licence! SO I HAVE A VALID LICENCE

    I have never downloaded vistalizator

    I have three PCS all with valid licences,

    I have an error on this pc after downloading a patch that corrupts the win update page if I am running a French PC with SOME English settings

    I have NOT downloaded any language  apps, despite one comment saying it is a vistilizator bug. I have never used this software

    I WANT to buy ULTIMATE but cannot get the PC back to FRENCH it sticks on ENGLISH so cant load ULTIMATE it wont let me

    In FRANCE you can ONLY buy FRENCH OS in this country, despite trying to do otherwise, I could not, save I order from the UK and pay extra transit costs

    and risk of damage in transit. So if there is an issue with a patch it is not my fault the quality control took a step down, while I am a fully legal user with many licences

    NOW I want to do a full reinstall and HP supply no DVD;  The ISO link supplied by microsoft downloaded with no errors but has empty folders so cant do a re install with that either

    I remember the day when you paid for a licence you got a DVD!   Thanks for taking the time to reply and your critique but I am a valid user now backing up all data  Sooner the better when we all have SharePoint cloud

    Saturday, November 19, 2011 8:23 PM