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Windows Vista Invalid Product key

    Question

  • Due to program deleting large number files had to use restore point to make Gateway laptop functional.  Now getting message that my windows is not a genuine product.  When entering Product key from sticker on bottom computer (which was bought new and has not been altered) I get message : product key invalid. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {98289EF3-BB0A-431F-8EA6-D7540F58C90C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{98289EF3-BB0A-431F-8EA6-D7540F58C90C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3777651122-2117734261-3338017706</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>MT3707     </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>83.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS><HWID>63313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-1612007
    Installation ID: 074052305953269976023675621810456481907013984723847061
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Notification
    Notification Reason: 0xC004F02A.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEA+l60meDjwo9eP87JwDfy9DKubD/k9KxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    Please note that the product key listed on your Diagonist Tool does not match the one on my computers sticker.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Bonefish
      MCFG   PTLTD     MCFG 
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  CpuPm

    The product key does not match the one on the sticker which was an orginal purchased laptop with no modifications.  7GHC3 are the last 4 digits on my microsoft sticker.

    Thank you for your assistance  M

     

    Sunday, February 05, 2012 5:40 PM

Answers

  • "mabshb" wrote in message news:da265d07-f96d-4bd2-9a01-eef33cf0aa39...

    Due to program deleting large number files had to use restore point to make Gateway laptop functional.  Now getting message that my windows is not a genuine product.  When entering Product key from sticker on bottom computer (which was bought new and has not been altered) I get message : product key invalid.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>MT3707     </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>83.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: DR9M6
    License Status: Notification
    Notification Reason: 0xC004F02A.

     

    OEM Activation 1.0 Data-->
    N/A

    Please note that the product key listed on your Diagonist Tool does not match the one on my computers sticker.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  CpuPm

    The product key does not match the one on the sticker which was an orginal purchased laptop with no modifications.  7GHC3 are the last 4 digits on my microsoft sticker.

    Thank you for your assistance  M

     

    It looks to me as if the Licensing Store is corrupt –
    Please try the below steps to recreate the Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    You may be asked to enter your COA Key and/or Activate.
    Once complete, run another MGADiag report and post back with the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 05, 2012 5:46 PM

All replies

  • "mabshb" wrote in message news:da265d07-f96d-4bd2-9a01-eef33cf0aa39...

    Due to program deleting large number files had to use restore point to make Gateway laptop functional.  Now getting message that my windows is not a genuine product.  When entering Product key from sticker on bottom computer (which was bought new and has not been altered) I get message : product key invalid.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>MT3707     </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>83.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: DR9M6
    License Status: Notification
    Notification Reason: 0xC004F02A.

     

    OEM Activation 1.0 Data-->
    N/A

    Please note that the product key listed on your Diagonist Tool does not match the one on my computers sticker.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  CpuPm

    The product key does not match the one on the sticker which was an orginal purchased laptop with no modifications.  7GHC3 are the last 4 digits on my microsoft sticker.

    Thank you for your assistance  M

     

    It looks to me as if the Licensing Store is corrupt –
    Please try the below steps to recreate the Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    You may be asked to enter your COA Key and/or Activate.
    Once complete, run another MGADiag report and post back with the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 05, 2012 5:46 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Thursday, February 09, 2012 10:22 PM