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WHS Client Restore Wizard throws Unknown Network Error after selecting "Let the wizard fully restore the computer"

    Question

  • I have an HP Windws 7 64 bit laptop, that was totally destroyed by my other half's surfing habits, and tendencies to turn off McAfee.

    I tried to WHS Recovery CD, but that didn't work (network controller issues despite using the drivers on a USB Key, as well as downloading updated drivers from Realtek (3 times)), so I used the HP restore disk to return the laptop to factory install and settings.

    Now, I am trying to use the Client Restore Wizard, and after signing into WHS with the Password, and selecting the Backup I want, I choose "Let the wizard fully restore the computer".  Before a restore even starts, as soon as I hit Next, I get the error mentioned in the title.

    I have disconnected the internet, restarted the server, extended IP leases on my router, everything.

    Again, this laptop can a) access the WHS Home Server Console directly, the internet (when connected), and the network printer, so this is not an issue with the hardware on the PC nor, I believe the drivers for the NIC.

    Any help would be appreciated, I have spent so much time on this, and I am getting very frustrated!

    Thank you in advance for your help!

    Friday, April 15, 2011 9:22 PM

All replies

  • I have the exact same problem, except somehow WHS formatted / destroyed multiple partitions and now I can't boot at all.  I am very frustrated as well.  I really hope someone can help here.  Client is a Win 7 Ult x64.  I have restored this computer before with WHS V1 with NO problems at all.  Unfortunately, I moved to WHS 2011 and now I can't do a restore.

     

    1) Originally I tried to do a restore from within windows of my D: partition.  The restore process said it would take > 16 hours, so on the advice of another reader, I went to the full restore wizard in order to save time on the 16 hours.

    2) I attempted to restore D: (which is on the same physical disk as C:).  This failed with the "Unknown Network Error...".  Now, I have no problem seeing the server before the restore starts.  Originally the restore said it would take 42 minutes, then a few seconds later 8 seconds, then the "Unknown Network Error..."  If I run this again it starts at 20 seconds, then 8, then error.  If I run a third time, it counts down to 0, but still gives the error.  I rebooted and discovered my C: drive was no longer bootable (now I have to restore both drives).

    3) Seeing that the error above did not make any sense, I looked at the error log and here is the end of it.  Mind you I am trying to restore D: still.

     

    [04/28/2011 23:46:30  6b8] Calling PhysicalVolumeInfo::GetAll
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aadd0-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aadd1-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aadd2-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aadce-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aadcf-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8]   Volume: \\?\Volume{946aaded-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:30  6b8] PhysicalVolumeInfo::GetAll returned 6 volumes, filtered to 5 volumes
    [04/28/2011 23:46:31  680] Selection for C: is D:\.
    [04/28/2011 23:46:31  680] Selection for D: is 'None'.
    [04/28/2011 23:46:31  680] Selection for E: is 'None'.
    [04/28/2011 23:46:31  680] Selection for F: is 'None'.
    [04/28/2011 23:46:31  680] Selection for G: is 'None'.
    [04/28/2011 23:46:31  680] PASS :GetStartDateTimeString succeeded (at func: GetDateTimeFormat, d:\wssg_src\hsbs_colorado\backup\pc\bmr\restorewizard\backupsetutils.h (40)
    [04/28/2011 23:46:34  6b8] Calling PhysicalVolumeInfo::GetAll
    [04/28/2011 23:46:35  680] PASS :GetStartDateTimeString succeeded (at func: GetDateTimeFormat, d:\wssg_src\hsbs_colorado\backup\pc\bmr\restorewizard\backupsetutils.h (40)
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aadd0-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aadd1-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aadd2-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aadce-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aadcf-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8]   Volume: \\?\Volume{946aaded-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:35  6b8] PhysicalVolumeInfo::GetAll returned 6 volumes, filtered to 5 volumes
    [04/28/2011 23:46:35  680] Calling m_Restore.Restore
    [04/28/2011 23:46:35  680] ReconnectableStream: Created ClientReconnectableStream for {D9AEAC87-6AAF-445D-B366-832EF9374EFF}, sizes 16384,10485760,10485760,16384
    [04/28/2011 23:46:35  680] Restore - we are in reconnectable state
    [04/28/2011 23:46:35  680] Restore started.
    [04/28/2011 23:46:35  758] Recreating 1 volumes
    [04/28/2011 23:46:35  758] Volume has 1 extents
    [04/28/2011 23:46:35  758] Searching for disk: \\.\PhysicalDrive0
    [04/28/2011 23:46:38  758] Found existing volume
    [04/28/2011 23:46:38  758] Enter FormatVolume
    [04/28/2011 23:46:38  758] Formatting New Volume
    [04/28/2011 23:46:38  758] Done formatting volume
    [04/28/2011 23:46:39  758]  Volume<GUID>: \\?\Volume{946aadd2-7234-11e0-b3bc-806e6f6e6963}\
    [04/28/2011 23:46:39  758] T_Restore staring the restore of 1 volumes
    [04/28/2011 23:46:39  758] RestoreHelper::T_Restore: restoring source volume: D:\
    [04/28/2011 23:46:39  758] RestoreHelper::T_Restore: sending SendBeginRestoreReq
    [04/28/2011 23:46:39  758] RestoreHelper::T_Restore: entering the server queue
    [04/28/2011 23:46:48  758] RestoreHelper::T_Restore: we're out of the server queue
    [04/28/2011 23:46:51  758] RestoreHelper::T_Restore: sending RecvBeginRestoreResp
    [04/28/2011 23:46:51  758] IoCtl::LockVolume GetOverlappedResult failed with 5
    [04/28/2011 23:46:51  758] FSCTL_LOCK_VOLUME failed with 5, retrying in 1 second
    [04/28/2011 23:46:52  758] IoCtl::LockVolume GetOverlappedResult failed with 5
    [04/28/2011 23:46:52  758] FSCTL_LOCK_VOLUME failed with 5, retrying in 1 second
    [04/28/2011 23:46:53  758] IoCtl::LockVolume GetOverlappedResult failed with 5
    [04/28/2011 23:46:53  758] FSCTL_LOCK_VOLUME failed with 5, retrying in 1 second
    [04/28/2011 23:46:54  758] Volume::Initialize:  IoCtl::LockVolume failed with 5
    [04/28/2011 23:46:54  758] RestoreHelper::T_Restore: restore complete with return value 31
    [04/28/2011 23:46:54  758] ERROR: CDialog_Restore::Completed failed, HR=0x8007001F (at func: CDialog_Restore::Completed, d:\wssg_src\hsbs_colorado\backup\pc\bmr\restorewizard\dialog_restore.cpp (88)

     

    From the log you can see that the FSCTL_LOCK_VOLUME call failed.  I have tried this on two separate volumes and both get the same exact error.  I believe that the Unknown Network Error is likely the wrong error.  If I were you (HFWG), I would check the log file to see if you see something else.

     

    For any smart people out there, if you have any experience with this error, please let me know.  Unfortunately, this is a system I use every day and I really need it back.  I figured I was safe as WHS V1 never let me down, but this is really frustrating.

     

    Any help would be appreciated,

    Thanks.

     

    Marty

     

    Friday, April 29, 2011 7:31 AM
  • It looks to me as though something thinks the CD/DVD/BD drive (whichever it is) is not locked and/or thinks that is where the file is located.

    Try turning on sharing for the optical drive, if it is not already set and then make the advanced permissions mirror that which you want for users of the system. It also can't hurt to check for a firmware update for the optical drive.

     


    Do not meddle in the affairs of dragons, for you are crunchy and taste good with ketchup.
    Monday, May 02, 2011 5:51 PM
  • I figured it out.  In order for the restore to work I had to delete the partition off the disk, then, create the partition, but do not format the drive.  I could then restore to the drive.  The problem after that was that Windows would no longer boot.  I had to use the install disk for Windows and repair the install.  Really, not a very friendly solution at all.  I think that much more work needs to go into handling restore, especially with drives that have more than one partition.  Each partition displayed on the page that allows you to chose which backup goes to which partition is displayed with a GUID and no size, so there is no way other than doing one restore at a time or writing down the GUID, to get the restore right.  Thus far, nearly everything in WHS-1 is superior to WHS-2011.  I am very disappointed. 

    jdj522 thanks for your suggestion.

     

    • Proposed as answer by Marty42 Tuesday, May 03, 2011 5:02 AM
    Tuesday, May 03, 2011 5:02 AM
  • Strange. I find the WHS2011 restore process much superior to the original. On the occasions I have used it there was no need to create partitions in advance (unlike I remember from the original WHS) plus it correctly aligns partitions which is important if restoring to an SSD.
    Wednesday, May 04, 2011 5:20 PM
  • It seems that this error happens to me when I chose the new disk smaller in size than the original disk was and thus not all the partitions fit onto it. Actually in my case I was trying to restore a backup of PC with 500GB HDD factory split into several partitions: 12 GB - recovery, 3.5 GB - OEM, 102 MB - system and the remaining 450 GB OS + data. I was initially trying to restore this backup to a 300 GB disk and got the subject error after the process has started. When I retried with a 500 GB disk, it worked.

    Actually the WHS restore wizard was smart enough to understand that barely 150 GB were used on the main partition and has mapped it automagically with a green arrow in the second last step (though strangely it did not offer to split the disk and map the remaining small partitions), but it was not smart enough to handle the situation when I continued. And yes, it seems that the error message is unrelated to what really happened.

    >> 8 hours later:--------------------------------------------------------------------------------------------
    it seems I was overly optimistic when I got past the first problem place. The restore estimated to 3.5 hours and it was working for a while and have actually copied 38.8 GB of data to the new disk (this time I was restoring only 1 partition and to the disk larger than it), but after approx 1  hour it broke with a bit different log but failing on the same line as before:

    [03/04/2012 21:19:03  654] ReconnectableStream: Read failed, reconnecting {B5751D50-61D8-4921-B20E-86CED0DE35B9}, generation 1
    [03/04/2012 21:24:03  654] BackupProtocol: disconnecting protocol: Unable to reconnect within timeout period
    [03/04/2012 21:24:03  654] ReconnectableStream: TryReconnect failed
    [03/04/2012 21:24:03  654] BackupProtocol: disconnecting protocol: TryReconnect failed
    [03/04/2012 21:24:03  654] ReconnectableStream: Read permanently broken for session {B5751D50-61D8-4921-B20E-86CED0DE35B9}
    [03/04/2012 21:24:03  654] BackupProtocol: Got closed code 10
    [03/04/2012 21:24:03  654] RestoreData - invalid op: 0
    [03/04/2012 21:24:03  654] RestoreHelper::T_Restore: restore complete with return value 23
    [03/04/2012 21:24:03  654] ERROR: CDialog_Restore::Completed failed, HR=0x80070017 (at func: CDialog_Restore::Completed, d:\wssg_src\hsbs_colorado\backup\pc\bmr\restorewizard\dialog_restore.cpp (88)

    >> 2 days later:--------------------------------------------------------------------------------------------

    After several dozens of tries id different combinations and after providing a 550 GB disk I was finally able to restore the PC backup.

    This is not anywhere close to easy... :(


    • Edited by Badumka Tuesday, March 06, 2012 6:43 PM
    Sunday, March 04, 2012 11:28 AM
  • I have an HP Windws 7 64 bit laptop, that was totally destroyed by my other half's surfing habits, and tendencies to turn off McAfee.

    I tried to WHS Recovery CD, but that didn't work (network controller issues despite using the drivers on a USB Key, as well as downloading updated drivers from Realtek (3 times)), so I used the HP restore disk to return the laptop to factory install and settings.

    Now, I am trying to use the Client Restore Wizard, and after signing into WHS with the Password, and selecting the Backup I want, I choose "Let the wizard fully restore the computer".  Before a restore even starts, as soon as I hit Next, I get the error mentioned in the title.

    Old thread, but I'll share my 2 cents;  

    I repeatedly got the unknown network error on a similar setup to yours.  Turns out it was not a network issue at all.  I bypassed the "wizard" and manually created the partitions myself (using the alternative option to "wizard").  Works great now.  It seems the wizard was the thing screwing me up.


    • Edited by Cybergy Monday, April 15, 2013 6:20 PM
    Monday, April 15, 2013 2:59 PM