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Windows XP Validation

    Question

  • I handle most of the IT issues at our small company and today one of our employees said she was getting a validation message on her computer. It is a Lenovo desktop that we've had for 3-5 years and this is the first time (to my knowledge) that it has happened. It has Windows XP Pro on it, although it is an odd Lenovo version that has a users directory like Vista or 7. I only know this because the most recent Symantec Endpoint Protection refuses to install on it because of it.

    Anyway, nothing has changed on this computer for at least a couple years. Why would the problem appear now? What do I do about it?


    • Edited by rwielage1 Monday, February 04, 2013 4:56 PM
    Monday, February 04, 2013 4:56 PM

Answers

All replies

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) of the PC in question.

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Monday, February 04, 2013 6:44 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 55274-640-1464517-23365
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F7B5E46F-A23C-46EF-8CF3-DA9276F73829}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7B5E46F-A23C-46EF-8CF3-DA9276F73829}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>55274-640-1464517-23365</PID><PIDType>1</PIDType><SID>S-1-5-21-2052111302-1292428093-839522115</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>SS09211443</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>58KT24AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20081128000000.000000+000</Date></BIOS><HWID>C132343F01848078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A94ED09E0DC4F0A</Val><Hash>HUr4GZpozUZ6+BV8tD+/Dmb/OmQ=</Hash><Pid>81607-901-7351221-64707</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 137E9:GENUINE C&C INC|18860:IBM|1E85C:Legend (Beijing) limited|102E5:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
    Tuesday, February 05, 2013 2:22 PM
  • One odd thing about the installation is that the product key from the diagnostic does not match the product key on the Microsoft sticker on the side of the CPU.
    Tuesday, February 05, 2013 2:24 PM
  • I used the information provided to jaeyoung kim and ran the Windows XP Product Key Update Tool with the product key from the Microsoft sticker on the CPU. We received a message that the product key had been used too many times. What does that mean?

    Thanks!

    Tuesday, February 05, 2013 2:47 PM
  • Rwielage1

    You may think your copy is authentic because it came in a shrink wrap with booklet, coa sticker, and disk with hologram.  I just learned the hard way that these can be counterfeit copies, too.  The FIRST thing to do is to look at your disk.  If the hologram is a sticker on the OUTSIDE of the disk then it is a counterfeit.  It should be inside the disk like a sandwich.  Why this is not discussed on this forum more is an odd thing.

    D

    Tuesday, February 05, 2013 3:47 PM
  • The operating system was installed on the computer at the factory by Lenovo. We have been in contact with Microsoft technical support and they now say that while the product key is authentic, it is for Windows Vista, not for Windows XP. Which takes us back to the oddball custom Lenovo OS that is part XP, part Vista.

    We're going to do a system restore to before this started happening (yesterday). Then what?

    Tuesday, February 05, 2013 4:01 PM
  • I used the information provided to jaeyoung kim and ran the Windows XP Product Key Update Tool with the product key from the Microsoft sticker on the CPU. We received a message that the product key had been used too many times. What does that mean?

    Thanks!


          You will need to try talking to an activation representative.  Please see: How to activate Windows XP by phone

    Carey Frisch

    Tuesday, February 05, 2013 4:11 PM
  • Performing a Windows XP System Restore is not going to solve the issue.  Your choice is to either reinstall the original Lenovo Windows Vista (How can I get a Product Recovery CD or DVD?) or purchase and install a "Full Version" of Windows 7.  Example: Windows 7 Professional – Full Version.

    Carey Frisch

    Tuesday, February 05, 2013 4:18 PM
  • Hi Carey,

    We've tried talking with authentication. They forwarded us to tech support. Tech support said the product key was for Windows Vista, not Windows XP.

    System restore won't allow us to restore before this change.

    We don't have time to deal with this. We have another computer we will swap out for this user. How can we move Office 2007 from this computer to another? (The computer is old, the operating system is old, but Office 2007 is still quite usable.) We won't be buying another Lenovo for a long time. Wish we didn't have to buy Microsoft, either.

    Ron

    Tuesday, February 05, 2013 4:46 PM
  • Hi Carey,

    We've tried talking with authentication. They forwarded us to tech support. Tech support said the product key was for Windows Vista, not Windows XP.

    System restore won't allow us to restore before this change.

    We don't have time to deal with this. We have another computer we will swap out for this user. How can we move Office 2007 from this computer to another? (The computer is old, the operating system is old, but Office 2007 is still quite usable.) We won't be buying another Lenovo for a long time. Wish we didn't have to buy Microsoft, either.

    Ron


           You can download and run Belarc Advisor - Free to view the Microsoft Office 2007 product key.  Then visit Microsoft Office System Download and Backup Media Site to download the Office software.

    Carey Frisch

    Tuesday, February 05, 2013 5:03 PM