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error 0xc004d401 - windows server 2008

    Question

  • Hello,
    Earlier today I received the dreaded error 0xc004d401 on a Windows Server 2008 R2 system.
    Any help with this will be greatly appreciated. I have read several other examples of this error, but have not been certain enough of what actually caused my particular instance of it to attempt anything other than investigative procedures.

    I'm not sure if it is related, but I found this error in CBS.log for the first time about 40 minutes before the 0xC004D401 error occurred:
    2013-07-19 12:51:50, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.

    I also see in Reliability Monitor that w3wp.exe has failed twice in the past two weeks, and that Windows update was run on 2013-06-27. I also see that MySQL Server 5.6 was installed on the 28th, along with IIS URL Rewrite Module 2 and a few hotfixes. I also see an entry stating that MicroSoft SQL Server 2012 Native Client failed to install on the 28th. Perhaps most foreboding however is the entry from 06-29 indicating that lsass.exe stopped working and that there was a disruptive shutdown that same day.

    I was fortunate enough to have an RDP session up when the error first happened, so if there is any other information I can provide please let me know and I will do my best to gather it.

    Thank you.

    Here is the MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-CYD4F-DMB6V-KXFCQ
    Windows Product Key Hash: m762ujAFgbAZasLkgckip7koC4A=
    Windows Product ID: 92516-OEM-7502905-10173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00030112.1.0.004
    ID: {6CDD5A05-2165-43EE-A931-3A65F7CF30ED}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Server (R) 2008 Enterprise
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20130719135900197-M:20130719133500198-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6CDD5A05-2165-43EE-A931-3A65F7CF30ED}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00030112.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KXFCQ</PKey><PID>92516-OEM-7502905-10173</PID><PIDType>2</PIDType><SID>S-1-5-21-3002962722-3015847032-1223503968</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>PowerEdge 1950</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.7.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20101030000000.000000+000</Date></BIOS><HWID>0E323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>PE_SC3  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>21808EFE77B6D86</Val><Hash>plsNY0jWdvY8rBhnpL2mWN0MfWc=</Hash><Pid>89409-707-9276326-65952</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAPuJxAYAAAAAYWECAAAAAABgU4lwv4TOARhy9171jCizkdIEkQaJZ64t2fKUOscc/C+U3jSu0MbwOmRpf9ZY279CPFUFOeBC2yd7IPmIgITKmLNv1wD2WLbaFMA0tX262Ib5iu7Q8oUCqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOaDbvMnTA1onDIC8xbfNWgsGxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgAAAAAAAwABAAEAHKK8g8qbxLdyQ2oEJKqUq/L02mh8IaxWvok=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          PE_SC3  
      FACP            DELL          PE_SC3  
      HPET            DELL          PE_SC3  
      MCFG            DELL          PE_SC3  
      SPCR            DELL          PE_SC3  
      WD__            DELL          PE_SC3  
      SLIC            DELL          PE_SC3  
      ERST            DELL          PE_SC3  
      HEST            DELL          PE_SC3  
      BERT            DELL          PE_SC3  
      EINJ            DELL          PE_SC3  
      TCPA            DELL          PE_SC3  

    Saturday, July 20, 2013 1:15 AM

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