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Post clean install Vista: The activation server determined the product key is already in use

    Question

  • Format + clean install Vista, all updates applied

    Unable to activate: "The activation server determined the specified product key is already in use"

    Tried re-entering key and phone activation multiple times, thanks for any help in advance!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PQ994-CJP7B-2PWG3
    Windows Product Key Hash: bvUbfarcp+ZsHiFjgm1mHJXzeCw=
    Windows Product ID: 89578-OEM-7304124-87753
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {52B901D1-30A2-4D71-9E51-124524A920A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52B901D1-30A2-4D71-9E51-124524A920A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2PWG3</PKey><PID>89578-OEM-7304124-87753</PID><PIDType>3</PIDType><SID>S-1-5-21-571167611-3037526661-1447201462</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-73PVM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20071008000000.000000+000</Date></BIOS><HWID>CF303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-041-287753-02-2057-6002.0000-0242012
    Installation ID: 012880978740852123890571907943862825480812616766057051
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2PWG3
    License Status: Initial grace period
    Time remaining: 38400 minute(s) (26 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQADAAAAAgABAAEA6GFQbqaFzAZknezFYsS45PL0Yj22akJxkqWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        GBTUACPI
      FACP            Nvidia        GBTUACPI
      HPET            Nvidia        GBTUACPI
      MCFG            Nvidia        GBTUACPI
      SSDT            PmRef        CpuPm



    Tuesday, January 24, 2012 11:17 AM

Answers

  • I have checked this Product key and it is Activation Block due to Abuse.  In this case the abuse appears to be excessive activations.

     

     My tool is showing that the key has been activated over 100+ times and has been pushing the activation limits that intricate abuse is occurring (but not quite triggering a Block) since 2007. The records show that the Activation Reps have been giving the benefit of the doubt and activating the key a number of times over the years.

     However, it appears that there were 5 activation attempts for this key (all done by phone and the calls occurred within a 30 minute period and possibly from different people) on 10/26/2010 at which point the key was Blocked from further activations.

     You could try Activating by Phone again and see if the Rep can provide an override, but I believe this is unlikely since given the activation history of this key and the 5 consecutive activation attempts on the same day, in 2010, it seems clear that the key is being used in more then one computer and is therefore being abused.

     Unfortunately it seems this key has been abused since 2007 but has sailed just below the radar till 2010. It was additionally unfortunate (or fortunate, depending how you look at it) that you hadn't needed to reactivate the key till 2 years later, which is when you ran into this Block.  

     

    Sorry I couldn't be more help,


    Darin MS

    Monday, January 30, 2012 11:23 PM
    Owner
  • "jaswooduk" wrote in message news:ab02044e-dd19-480e-b7a1-d376c8a06159...

    Custom built (new) 5 years ago, purchased on eBay, guy ceased trading there in 2008 by the looks of it so possibly dodgy then!

    Surprised I would be able to go 5 years without an activation problem though? Also clearly remember having to (somewhat randomly) register by phone once a couple of years ago (think it was after a service pack) and activation going through without a problem.

    Oh well, looks like a new PC with Win 7 might be the best option, shall be sure to get/make at least a recovery disk this time! Thanks for the help.


     
     
    Ouch!
    I too am surprised by the earlier ability to activate (not register, which is voluntary) and the current inability to do so – usually it’s a fairly simple phone call and chat with the operator.
    Darin  (the forum owner) may have some idea what the problem is, as he can check the activation history of the Key.
    Meanwhile, I suggest that you follow the operator’s suggestion to email a photo of the COA sticker to MS.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 11:58 AM
    Moderator

All replies

  • "jaswooduk" wrote in message news:e986c0fa-f5af-4ff3-bc0e-1a163ddcc4b3...

    Format + clean install Vista, all updates applied

    Unable to activate: "The activation server determined the specified product key is already in use"

    Tried re-entering key and phone activation multiple times, thanks for any help in advance!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PQ994-CJP7B-2PWG3
    Windows Product Key Hash: bvUbfarcp+ZsHiFjgm1mHJXzeCw=
    Windows Product ID: 89578-OEM-7304124-87753
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    There is no problem – you simply need to activate by telephone and speak to an operator.
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 12:50 PM
    Moderator
  • Many thanks for quick reply.

    After walking me through everything I'd done many times already (sigh) she suggested sending a pic. of my windows sticker/serial to genuine@one.microsoft.upgrade.com

    My PC came pre-installed without a serial sticker or even a cd/recovery disc however, so not much help to me! Does the MGADiag report help me prove anything at all or am I stuck?! At worst  I'll buy/upgrade to Windows 7 I guess. Thanks again

    Tuesday, January 24, 2012 2:35 PM
  • "jaswooduk" wrote in message news:65e644d6-e38d-4236-a55f-4d6fac8ff4da...

    Many thanks for quick reply.

    After walking me through everything I'd done many times already (sigh) she suggested sending a pic. of my windows sticker/serial to genuine@one.microsoft.upgrade.com

    My PC came pre-installed without a serial sticker or even a cd/recovery disc however, so not much help to me! Does the MGADiag report help me prove anything at all or am I stuck?! At worst  I'll buy/upgrade to Windows 7 I guess. Thanks again

     
    Your motherboard is a Retail one.
    Your Windows License is one that is used by small manufacturers – not the big-box ones such as Dell or Toshiba – which is why I said that there is no problem with it.
    Please tell us from who you purchased this system – was it a ‘new’ one, or a refurb/pre-owned one?
     
    The manufacturer is *required* by the terms of their license to provide means to reinstall the system – for the NSLP license that you have, this means that they should provide a DVD with the appropriate capability.
     
    If they did not do that, then they are in breach and you can sue them (if they still legally exist!)
     
    If you know where/who they are, you could try threatening them with legal sanction and see what response you get.... ( Trading Standards are usually very interested in counterfeits!)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 8:25 PM
    Moderator
  • Custom built (new) 5 years ago, purchased on eBay, guy ceased trading there in 2008 by the looks of it so possibly dodgy then!

    Surprised I would be able to go 5 years without an activation problem though? Also clearly remember having to (somewhat randomly) register by phone once a couple of years ago (think it was after a service pack) and activation going through without a problem.

    Oh well, looks like a new PC with Win 7 might be the best option, shall be sure to get/make at least a recovery disk this time! Thanks for the help.


    • Edited by jaswooduk Wednesday, January 25, 2012 11:50 AM
    Wednesday, January 25, 2012 11:48 AM
  • "jaswooduk" wrote in message news:ab02044e-dd19-480e-b7a1-d376c8a06159...

    Custom built (new) 5 years ago, purchased on eBay, guy ceased trading there in 2008 by the looks of it so possibly dodgy then!

    Surprised I would be able to go 5 years without an activation problem though? Also clearly remember having to (somewhat randomly) register by phone once a couple of years ago (think it was after a service pack) and activation going through without a problem.

    Oh well, looks like a new PC with Win 7 might be the best option, shall be sure to get/make at least a recovery disk this time! Thanks for the help.


     
     
    Ouch!
    I too am surprised by the earlier ability to activate (not register, which is voluntary) and the current inability to do so – usually it’s a fairly simple phone call and chat with the operator.
    Darin  (the forum owner) may have some idea what the problem is, as he can check the activation history of the Key.
    Meanwhile, I suggest that you follow the operator’s suggestion to email a photo of the COA sticker to MS.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 11:58 AM
    Moderator
  • I have checked this Product key and it is Activation Block due to Abuse.  In this case the abuse appears to be excessive activations.

     

     My tool is showing that the key has been activated over 100+ times and has been pushing the activation limits that intricate abuse is occurring (but not quite triggering a Block) since 2007. The records show that the Activation Reps have been giving the benefit of the doubt and activating the key a number of times over the years.

     However, it appears that there were 5 activation attempts for this key (all done by phone and the calls occurred within a 30 minute period and possibly from different people) on 10/26/2010 at which point the key was Blocked from further activations.

     You could try Activating by Phone again and see if the Rep can provide an override, but I believe this is unlikely since given the activation history of this key and the 5 consecutive activation attempts on the same day, in 2010, it seems clear that the key is being used in more then one computer and is therefore being abused.

     Unfortunately it seems this key has been abused since 2007 but has sailed just below the radar till 2010. It was additionally unfortunate (or fortunate, depending how you look at it) that you hadn't needed to reactivate the key till 2 years later, which is when you ran into this Block.  

     

    Sorry I couldn't be more help,


    Darin MS

    Monday, January 30, 2012 11:23 PM
    Owner
  • Please submit a Counterfeit Software Report.
    Carey Frisch
    Tuesday, January 31, 2012 12:24 AM
    Answerer