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Microsoft Help Desk

    Question

  • Dear Microsoft,
    I am urgently trying to obtain assistance as my computer crashed after installing the last automatic update. I no longer have access to my files.
    I just called your technical support in the U.S. and have been told that they are not allowed to assist me as I do not live in north America. I thought Microsoft was an international company. I now have to wait for your customer service center to open in the morning which means that I will waste another 6 hours waiting. I am very disapointed and also hope that one of your Belgian employees can at least speak English.

    Is their a complaints department ?
    Friday, August 28, 2009 1:26 AM

Answers

  • Write a detailed letter and mail it to:

    Microsoft Corporation
    ATTN:  Complaint Dept.
    One Microsoft Way
    Redmond, WA 98052-6399
    USA


    Carey Frisch
    Thursday, September 03, 2009 2:05 PM
    Moderator