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genuine but won't validate

    Question

  •  

    The report says genunine but I am unable to download anything that has to be validated. It prompts me to validate for windows genuine software and comes back with the Validation Incomplete: Unable to Perform Validaton [0x80080299] message.

    If I go to this link, http://www.microsoft.com/genuine/downloads/validate.aspx , it says Validation Complete.  Thank you for validating your copy of Microsoft Windows.  Thank you for using the Windows Genuine Advantage program. You may now access resources for genuine Windows users.

    But then when I try to download something, it goes back to the same unable to perform validation message. I have been having some scripting problems also so when I click on links in IE6 a new blank page opens. I also had IE7 installed but it obviously had problems with the download. I had to work with a microsoft person for an hour on the phone to uninstall it. There may be some lingering problems. I'd like to reinstall IE7 but the validation problem won't let me.

    Diagnostic Report (1.5.0723.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8

    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=

    Windows Product ID: 76487-OEM-2211906-00803

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.med

    ID: 4d005cbb-130d-483a-ae61-bc87171b17d6

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.5.554.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 1.6.18.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Allowed

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: c:\windows\system32\winlogon.exe

    File Mismatch: c:\windows\system32\licdll.dll

    File Mismatch: c:\windows\system32\dpcdll.dll

    File Mismatch: c:\windows\system32\ntoskrnl.exe

    File Mismatch: c:\windows\system32\ntdll.dll

    File Mismatch: c:\windows\system32\kernel32.dll

    File Mismatch: c:\windows\system32\crypt32.dll

    File Mismatch: c:\windows\system32\advapi32.dll

    File Mismatch: c:\windows\system32\setupapi.dll

    File Mismatch: c:\windows\system32\pidgen.dll

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>4d005cbb-130d-483a-ae61-bc87171b17d6</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-866144438-3340448368-2112922868</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ED842AA-ABA M7250N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20050829000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>63F43F870184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

     Thanks for any help you can provide.

    Wednesday, January 03, 2007 5:12 PM

Answers

All replies

  • Elf,

    Give this a try and let us know: http://support.microsoft.com/kb/919868/en-us

    Wednesday, January 03, 2007 6:13 PM
  • Thanks for the response Dan. I have been reading this forum for several weeks and have attempted most everything I've seen for a system like mine. The manage add ons and active x thing did not help.

    I can get to the validation complete page but when I then go directly to downloads by clicking the downloads on the side of that page,  it makes me do the validation thing again which I fail. Its and endless evil cycle.

    Wednesday, January 03, 2007 8:05 PM
  • Thursday, January 04, 2007 4:47 PM
    Answerer
  • Elf:

     

    Could you please try these steps?

     

    1 -go to the C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data folder

    2 - delete data.dat

     

    Go to www.microsoft.com/genuine and click Validate Windows again. Does this work?

     

    -phil

    Thursday, January 04, 2007 8:07 PM
  •  

    Thanks Phil. I did as you suggested with no luck for a permanent solution. I have no problem getting to the page that says Validation complete, Thanks for validating. The problem is what comes next. Its like the computer only has short term memory. I click on downloads on the left of the validation complete page and try to download IE7 and its sends me to the validation required process again which I again can't complete. How do I make the validation stick so I can download things?

    Thursday, January 04, 2007 9:27 PM