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Windows 7 says "not a legal copy"

    Question

  • Last month Win 7 updated itself & after 5 1/2 hours of installing the updates, yes 5 1/2 hours, it returned a "this Win 7 is an illegal copy". I thought this preposterous, shut down the computer & turned it on again and it worked. This week the computer will not turn on & there had been no warning from Microsoft that this would happen. I called Microsoft and was not given 10 seconds to explain my situation before being called a "software thief" by a foreign woman - I immediately hung up. I'm writing this on a friend's computer and I'm looking at my legal copy of Win Vista & my legal copy of Win 7 upgrade DVDs along with the receipts. And no I haven't installed either operating system on any other computer.

    Four years ago I won an Xbox on a major auto sales web site. When it was delivered it failed to work, Microsoft would not repair it as "the warranty had expired”! The department of Fair Trading sorted that one out.

    I now have zero confidences in the Microsoft Corporation. Its own registration database is flawed. Its practices alienate honest customers. Twice now, they have personally insulted me over the phone when I’ve complained about my legally bought or won products. Their customer service lacks the professionalism that one expects from a major corporation.

    This will never happen again for today I am shopping for an apple mac. Though Microsoft will certainly hear from Fair Trading very soon about the Win 7 matter.

    Saturday, November 12, 2011 8:27 PM

Answers

  • Hardware can also be flawed, as I found out about my MacBook Pro a couple of years ago.

    Since this a user to user forum and populated by volunteers, please observe announcement 1 above.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in your own thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 12, 2011 8:48 PM

All replies

  • Hardware can also be flawed, as I found out about my MacBook Pro a couple of years ago.

    Since this a user to user forum and populated by volunteers, please observe announcement 1 above.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in your own thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 12, 2011 8:48 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, November 15, 2011 10:53 PM