locked
why can't i download this file?

    Question

  • i have an important document i can't download. it was sent in an email in the format of a .docx file. my computer loops from the open/save option continually. a while back, i had a virus and took the computer to a technician for repair. since then, i have had this problem. what can i do to fix this? additionally, (assuming this can be fixed) can i convert the .docx file to a pdf file?
    Tuesday, February 21, 2012 9:36 PM

All replies

  • Dear customer,

    I am sorry but this forum is limited to Fix It Center tool only. Please try reposting your question to Microsoft Answers forumhttp://answers.microsoft.com/en-us/default.aspx.


    Regards

    Alex Lu 

    Software Development Engineer In Test

    Engineering, Community & Online

    Monday, March 12, 2012 2:57 AM