none
OEM vs. Retail

    Question

  •  

    I recently upgraded reformatted a friend's computer for him. It was a Compaq 5400US and came with XP Home preinstalled way back in 2001.

     

    He didn't have the original disks, so I used my retail version of XP home, assuming I could use the "Change Product Key" button as I was activating - to change from my retail key to the key on the sticker on the side of his computer.

     

    It won't let me, presumably because retail is different from OEM. Is there anyway I can get his key going without hunting down original disks from the manufacturer or something?

     

    Thanks!

     

    PS - Diagnostic Tool Results:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YMD9Y-6M2QB-FV2YH
    Windows Product Key Hash: fzxv0FSCAhT8gCJ2Mi9T8qZ0kIs=
    Windows Product ID: 55285-011-3405144-21232
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.0.0.hom
    ID: {EA3D3B9B-CBE6-4008-86A7-2CD928F1AA89}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA3D3B9B-CBE6-4008-86A7-2CD928F1AA89}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.0.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FV2YH</PKey><PID>55285-011-3405144-21232</PID><PIDType>5</PIDType><SID>S-1-5-21-2025429265-1708537768-854245398</SID><SYSTEM><Manufacturer>snc302eeh</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030121******.******+***</Date></BIOS><HWID>6E63340701842063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    • Edited by Drokkon Thursday, July 01, 2010 10:29 PM
    Monday, September 24, 2007 1:35 AM

Answers

  • Drokkon,

     

    Your best option is the manufacturer's Recovery CDs.

     

    Your next best option is to use a generic genuine hologrammed systembuilder/OEM CD for XP Home along with the PK on the CoA on the Compaq computer, then do a Telephonic Activation.

     

    If you cannot find the Recovery CDs, I may have a set for that computer.  These are the three CDs that I think go with it:

    278001-001, 251503-002, 191441-005.

    Monday, September 24, 2007 4:24 PM
  • Drokken,

     

    Dan's info was spot on. Since you don't have the original software please contact Compaq Technicial support. Ask them to provide you with the recovery media software for your particular model.  Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity. Hopefully this will add to what Dan posted :-). Take care

     

    I have included their contact information here for your convenience:

    800-474-6836

     

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

     

    Stephen Holm, MS

    Monday, September 24, 2007 5:45 PM

All replies

  • Drokkon,

     

    Your best option is the manufacturer's Recovery CDs.

     

    Your next best option is to use a generic genuine hologrammed systembuilder/OEM CD for XP Home along with the PK on the CoA on the Compaq computer, then do a Telephonic Activation.

     

    If you cannot find the Recovery CDs, I may have a set for that computer.  These are the three CDs that I think go with it:

    278001-001, 251503-002, 191441-005.

    Monday, September 24, 2007 4:24 PM
  • Drokken,

     

    Dan's info was spot on. Since you don't have the original software please contact Compaq Technicial support. Ask them to provide you with the recovery media software for your particular model.  Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity. Hopefully this will add to what Dan posted :-). Take care

     

    I have included their contact information here for your convenience:

    800-474-6836

     

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

     

    Stephen Holm, MS

    Monday, September 24, 2007 5:45 PM
  • Dan at IT Associates:  Do you still have that Recovery CD 251503-002?  My moribund Compaq is a Presario 4400US; a 251503-002 came with it, but is worn and useless now.  Please respond to <ethorne003@comcast.net>. Thanks.
    Wednesday, February 17, 2010 12:49 PM