none
Windows 7 Home Premium OEM, not genuine

    Question

  • Hello,

     

    I recently bought this new Asus laptop with Windows 7 Home Premium. However, as I wanted a clean install (without Asus software), I brought it back to the store and asked for a reinstall. The technician installed a new windows on it with a different key (being OEM, and not matching the key on the COA sticker on the bottom of my laptop).

     

    At first there was no problem, but a few days later I get the 'windows 7 is not genuine' message. It might be because I moved my User files (C:Users/User) to the 2nd partition of my HDD using 'right click -> move'. Is this the problem?

     

    Is there a way to fix this without having to install Windows again? Thanks in advance.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-GRGRR-BJ962-X2J8C

    Windows Product Key Hash: LAOA86TF4gctuQ/sSnB+1mqO3Lk=

    Windows Product ID: 00359-OEM-9819251-13722

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {BEA1732E-358B-4ADF-B873-86F1E409CA84}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{BEA1732E-358B-4ADF-B873-86F1E409CA84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X2J8C</PKey><PID>00359-OEM-9819251-13722</PID><PIDType>8</PIDType><SID>S-1-5-21-2162116408-183848760-1944128830</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>N53SN</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N53SN.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS><HWID>BAA03807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00196-192-513722-02-1043-7600.0000-3062011

    Installation ID: 006375743624348385308810445521567116615021533514807450

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: X2J8C

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 07-Nov-11 13:04:12

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 11:7:2011 12:45

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln0YuXY5GjgyjUQj2kQEP1zDFEZklC5z

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC _ASUS_ Notebook

      FACP _ASUS_ Notebook

      DBGP _ASUS_ Notebook

      HPET _ASUS_ Notebook

      MCFG _ASUS_ Notebook

      ECDT _ASUS_ Notebook

      SLIC _ASUS_ Notebook

      SSDT PmRef Cpu0Ist

      SSDT PmRef Cpu0Ist

      ASF! INTEL HCG

     

     

    Monday, November 07, 2011 12:13 PM

Answers

  • "Zarachide" wrote in message news:f36cf230-d7d6-4f06-8017-10e724522fc1...

    Hello,

     

    I recently bought this new Asus laptop with Windows 7 Home Premium. However, as I wanted a clean install (without Asus software), I brought it back to the store and asked for a reinstall. The technician installed a new windows on it with a different key (being OEM, and not matching the key on the COA sticker on the bottom of my laptop).

     

    At first there was no problem, but a few days later I get the 'windows 7 is not genuine' message. It might be because I moved my User files (C:Users/User) to the 2nd partition of my HDD using 'right click -> move'. Is this the problem?

     

    Is there a way to fix this without having to install Windows again? Thanks in advance.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-GRGRR-BJ962-X2J8C

    Windows Product Key Hash: LAOA86TF4gctuQ/sSnB+1mqO3Lk=

    Windows Product ID: 00359-OEM-9819251-13722

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>N53SN</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N53SN.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Partial Product Key: X2J8C

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 07-Nov-11 13:04:12

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

     

     

     

     
     
    The following post should help.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 07, 2011 12:36 PM
    Moderator

All replies

  • Now I found out I have this 'multilingual windows' issue. (http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772

     

    I asked the clerk to install Windows in English, when it was first in Dutch (hence the new product key?). I want to follow the steps on this page (http://support.microsoft.com/kb/2105247/), but I don't know how the MUIs we're installed in the first place.

     

    And if I revert Windows back to the initial language, will this be Dutch or English? I want it to be English.

    Monday, November 07, 2011 12:30 PM
  • "Zarachide" wrote in message news:f36cf230-d7d6-4f06-8017-10e724522fc1...

    Hello,

     

    I recently bought this new Asus laptop with Windows 7 Home Premium. However, as I wanted a clean install (without Asus software), I brought it back to the store and asked for a reinstall. The technician installed a new windows on it with a different key (being OEM, and not matching the key on the COA sticker on the bottom of my laptop).

     

    At first there was no problem, but a few days later I get the 'windows 7 is not genuine' message. It might be because I moved my User files (C:Users/User) to the 2nd partition of my HDD using 'right click -> move'. Is this the problem?

     

    Is there a way to fix this without having to install Windows again? Thanks in advance.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-GRGRR-BJ962-X2J8C

    Windows Product Key Hash: LAOA86TF4gctuQ/sSnB+1mqO3Lk=

    Windows Product ID: 00359-OEM-9819251-13722

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>N53SN</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N53SN.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Partial Product Key: X2J8C

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 07-Nov-11 13:04:12

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

     

     

     

     
     
    The following post should help.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 07, 2011 12:36 PM
    Moderator