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Songsmith installation issue

    Question

  • I just purchased full version of songsmith but i had a trial version on my laptop. even though my download worked, when i start songsmith, i keep getting this error.

    Trial period monitor failed
    the system for monitoring the trial period failed to initialize (reason unable to initialize timebomb class (reason couldnot find any recognizable digits))
    this error prevents songsmith from running.

    i tried uninstalling and installing multiple times but no use. i have windows 7 on my laptop.

    Tuesday, April 10, 2012 3:14 AM

All replies

  • We have seen this problem on rare occasion due to virus protection software preventing Songsmith from accessing files related to product registration.  Are you running any antivirus software on your PC?  If possible, can you try disabling it temporarily and running Songsmith?  Please remember to re-enable your antivirus software afterwards.

    Also, can you clarify whether:

    1) Did you previously have the trial version of Songsmith installed, and - if so - did the trial version work for you?

    2) If you previously had the trial version installed, did you re-install Songsmith after you purchased it, or did you just type the registration code (which you should have received by email when you purchased Songsmith) into the existing installation (the trial version normally asks you for a registration code when you start it up)?

    -Dan from the Songsmith Team


    Tuesday, April 17, 2012 1:29 PM
    Owner
  • Dan

    i turned off anti virus, uninstalled and re-installed songsmith and still face same issue.

    The trial also gave the same error before. so i reinstalled the purchased version and did NOT type in the registration code into the existing installation.

    Please advise.

    Thanks

    Manjula

    Friday, April 20, 2012 12:33 PM
  • Can you reply to songsm@microsoft.com, and I'll take this offline?

    Thanks, and sorry Songsmith isn't working properly for you.

    -Dan from the Songsmith Team

    Monday, April 23, 2012 8:25 PM
    Owner
  • Does anybody know where i can purchase this software i would like a demo version before any purchase??? it sounds cool enough Thanx

    http://www.marksmanbeatz.com/



    Sunday, June 10, 2012 6:07 PM
  • You can download the free Songsmith trial from:

    http://research.microsoft.com/songsmith/download.html

    If you enjoy it, you can then purchase Songsmith from:

    http://www.microsoftstore.com/store/msstore/en_US/buy/pageType.product/externalRefID.8483EA75

    Thanks for your interest!

    -Dan from the Songsmith Team

    Monday, June 11, 2012 4:23 PM
    Owner