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External record synchronisation with CRM

    Question

  • We have a large number of customer records that needs to be kept in sync with a CRM 2011 implementation.

    On average we have 40,000 reasonably complex records (name, contact details, address, usage data etc) that change every 15 minutes with infrequent peaks of up to 750,000 changes. The information is external to the CRM application and needs to be kept synchronised with it.

    Could you let me know the best approach to achieve this please?

    Monday, September 09, 2013 5:36 AM

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