New CyberpowerPC system failing eligibility for Vista Bonus Pack offer

• Wednesday, April 15, 2009 1:32 PM

   

   
  

  0

  Hi, I bought a new PC in February from CyberpowerPC that they said qualified for the Vista Home Premium Bonus Pack Offer.  I have activated the Vista Program, but when I try to redeem the bonus offer, I get a failed Bonus Pack Eligibility message.  Below is my diagnostic report.  Thanks in advance for your help.
  
  Ross
  
  
  Diagnostic Report (1.9.0006.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-4QY3G-K4DRC-VK9J3
  Windows Product Key Hash: tshfOe9Q1VAgb0M1fWHwqNCyylE=
  Windows Product ID: 89583-OEM-7318943-67068
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {07BEE90C-5CAC-416B-9105-EBC9F4F34F61}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.080917-1612
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Visio Standard 2003 - 100 Genuine
  Microsoft Office Professional Plus 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  2007 Microsoft Office system - 100 Genuine
  OGA Version: Registered, 1.7.111.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{07BEE90C-5CAC-416B-9105-EBC9F4F34F61}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VK9J3</PKey><PID>89583-OEM-7318943-67068</PID><PIDType>3</PIDType><SID>S-1-5-21-2658973277-627235918-1002476325</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081204000000.000000+000</Date></BIOS><HWID>23313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>B2E2A5A96CA8D00</Val><Hash>iYPUEqAQiNhrRBeSSsNAIXI058w=</Hash><Pid>72090-640-3891824-55770</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>52829B1558CA586</Val><Hash>zAgUbiqsz9XRMF/1ZYGBbNnSdno=</Hash><Pid>89409-707-1812475-65240</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B3CBD11FF338586</Val><Hash>86k9mg8R9rxLt6VuSBB1RLacosQ=</Hash><Pid>89403-707-0771587-63229</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="53" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_NSLP channel
  Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89583-00146-189-467068-02-1033-6001.0000-0712009
  Installation ID: 234640670320783994718426136780859940052786958572497825
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: VK9J3
  License Status: Licensed

  HWID Data-->
  HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonaOdSKjCoAIhQicKkju4vL0mogazexvrFbqgg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   120408  APIC1626
    FACP   120408  FACP1626
    HPET   120408  OEMHPET
    MCFG   120408  OEMMCFG
    OEMB   120408  OEMB1626
    OSFR   120408  OEMOSFR
    SSDT   DpgPmm  CpuPm

   

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