Why did I get a message saying that I am not eligible for the bonus pack(One reason I ordered it was for that)
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Monday, April 30, 2007 4:19 AM
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-JXGTV-VY2QG-KV4GW
Windows Product Key Hash: Zhh5ExG8LijCX8XjKGbrdYyq+8g=
Windows Product ID: 89580-OEM-7363702-79124
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010100.0.0.001
ID: c3b9bb79-1ce8-4db5-8f49-0d2ae6652b5b
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>c3b9bb79-1ce8-4db5-8f49-0d2ae6652b5b</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-KV4GW</PKey><PID>89580-OEM-7363702-79124</PID><PIDType>3</PIDType><SID>S-1-5-21-1492895060-12661880-3094998591</SID><SYSTEM><Manufacturer>P50CA</Manufacturer><Model>P50CA001</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.06 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060113000000.000000+000</Date></BIOS><HWID>23303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>Does this have anything to do with the fact that I validated from an overseas US military installation?
All Replies
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Monday, April 30, 2007 6:19 PM
Hi SJenkins
We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.
Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.
Thank you,
Jenifer
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Friday, May 04, 2007 4:36 AM
Confirmation number: 1034768146 Your question was successfully submitted to Microsoft.
A Microsoft professional will respond to you in e-mail within 1 business day.Note If you are using a spam blocker tool, turn it off or make sure you can receive e-mail messages from *@microsoft.com. -
Friday, May 04, 2007 4:42 AMConfirmation number: 1034768146
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Tuesday, May 08, 2007 6:06 PM
Thank you for your confirmation number. I am awaiting a response from my contact in Support, and will contact you directly.
Jenifer
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Wednesday, May 09, 2007 7:49 PM
Hi SJenkins,
Thank you for your patience. I have responded to you directly via e-mail. If your problem remains, please let me know.
Thank you,
Jenifer