the big easy offer - I am unable to go through the redemption process - says invalid
-
Saturday, July 26, 2008 6:46 PMI have already requested help - over a week ago and have not received a response. Thanks so much for your attention to this matter.
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-YRPRK-RPDQ2-9K6XT
Windows Product Key Hash: DyVbNiyWaituzaZu/+jK8Q/Lq/Q=
Windows Product ID: 76487-OEM-2211906-00122
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {2DCF0281-87A5-4C36-91E7-571980DC07A3}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
Microsoft Office Outlook 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-171-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2DCF0281-87A5-4C36-91E7-571980DC07A3}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9K6XT</PKey><PID>76487-OEM-2211906-00122</PID><PIDType>2</PIDType><SID>S-1-5-21-1281075794-782189750-1497286466</SID><SYSTEM><Manufacturer>Equus Computer Systems</Manufacturer><Model>Nobilis</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0831.2008.0313.2054</Version><SMBIOSVersion major="2" minor="4"/><Date>20080313000000.000000+000</Date><SLPBIOS>Equus Computer Systems,Equus Computer Systems,Equus,Equus</SLPBIOS></BIOS><HWID>0EB23C970184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Equus Computer Systems</name><model>Nobilis</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54189-OEM-1650002-00509</Pid><PidType>16</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55600</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
All Replies
-
Sunday, July 27, 2008 1:01 AMModerator
The reason your computer failed The Big Easy Offer eligibility is because you have Windows XP installed and no qualifying Microsoft software installed for this particular promotion. The Big Easy Offer is only valid with certain qualifying Microsoft software. Please review the following for a list of qualifying Microsoft software licenses:
The Big Easy Offer Terms & Conditions
http://www.microsoftincentives.com/bigeasy/Terms.aspx
Just out of curiosity, who directed you to the Big Easy Offer web site?
Please note: I am not a Microsoft employee...only a voluntary forum contributor.- Marked As Answer by Carey FrischMVP, Moderator Sunday, July 27, 2008 1:17 AM
- Edited by Carey FrischMVP, Moderator Sunday, July 27, 2008 1:41 AM Amended response.
-
Sunday, July 27, 2008 8:08 PMThanks for your response. I actually did purchase Windows Vista, but with the feature to make it like XP as that is what we were used to. Our hardware/network contractor allowed us to participate in the offer. What do I do next? Thanks!
-
Sunday, July 27, 2008 8:41 PMModeratorThe Big Easy Offer is only available to "Qualified Organizations" and not individuals. Please reread the Terms and Conditions of the promotion. Apparently, your "hardware/network contractor" is not entirely familiar with the details of this promotion.
Please note: I am not a Microsoft employee...only a voluntary forum contributor. -
Sunday, July 27, 2008 8:57 PMI do own an insurance agency and purchased 6 new workstations with Windows Vista Business - is this not qualifying?
-
Sunday, July 27, 2008 10:39 PMModeratorKaren Lilly said:
I do own an insurance agency and purchased 6 new workstations with Windows Vista Business - is this not qualifying?
Sorry, I don't have any more resources to help you. You can receive more information if you send an email message to service@microsoftincentives.com
or
For qualification and redemption questions, please contact bigeasy@microsoftincentives.com or call 800-735-5232. Customer redemption support is available from 8:00 AM – 5:00 PM (CST).
Please note: I am not a Microsoft employee...only a voluntary forum contributor.
