Having problem with Office 2007

Friday, February 16, 2007 11:37 PM

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I have installed Office 2007 Professional Edition, now whenever I try to use any office program it ask me to validate the product, I enter the valid key , it says configuring product and then I get a message that product configuration is successful, but the help about still show the product ID as blank and whenever I start the office application again, it ask me to validate the product again.

I have also deleted the C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\opa12.dat file , but still the same issue.

This instlallation is an upgrade. I also removed the Office suite couple of times and re-installed it but still have the same issue.

Here is more details.

Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-BBBBB-BBBBB-BBBBB
Windows Product Key Hash: 7n86V3QGhtY7XyNXmsOyS2HO8Yo=
Windows Product ID: 55041-038-7771231-71610
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6000.2.00010100.0.0.004
ID: 781cdda2-017b-45b0-bf42-296e9c6fe08f
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Enterprise
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.20.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>781cdda2-017b-45b0-bf42-296e9c6fe08f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-038-7771231-71610</PID><PIDType>6</PIDType><SID>S-1-5-21-1082862999-3034366894-3392071639</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T160 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R02-A3</Version><SMBIOSVersion major="2" minor="2"/><Date>20060419000000.000000+000</Date></BIOS><HWID>C5213D07018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Incorporated</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>104</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>

Thanks

All Replies

Saturday, February 17, 2007 3:45 AM

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How to troubleshoot problems that you may experience when you try to activate a 2007 Office product: http://support.microsoft.com/kb/919895/en-us
Saturday, February 17, 2007 2:10 PM

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I have already went through the steps in above link, but it didn't help. Still the same issue.
Tuesday, February 20, 2007 7:27 PM

0

AMZ_windows wrote:
I have already went through the steps in above link, but it didn't help. Still the same issue.

Hi AMZ_Windows,

Can I have you try this when validating?

WINDOWS VISTA:

1) Click the START button.

2) Click ALL PROGRAMS.

3) Look at the list of your installed programs and find INTERNET EXPLORER.

4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose RUN AS ADMINISTRATOR from the menu.

5) You will be prompted by a Windows Vista dialog box, and I want you to choose ALLOW. This will allow IE to start with administrator priv's.

6) In the new Internet Explorer session, manually type or copy this URL: http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as 'admin').

7) Once the /genuine web site loads in the new IE browswer. Click the VALIDATE OFFICE button.

What happened? Are the results different?

Thanks,
Michelle

Wednesday, February 21, 2007 3:56 AM

Michelle,

I did ran the IE as Administrator and validated the Office but still got the validation failed error. Anyway I didn't had any personel data or lots of application on my C drive, so I formatted the drive, did a new install of Vista ( Earlier I had done an upgrade from XP to Vista).Installed the Office 2007.

Validate and Activated both Vista and Office.

Thursday, February 22, 2007 12:59 AM

Hi AMZ_Windows,

Thank you for letting me know the status of your issue. I am sorry you ended up reformatting!! YIKES! But, in the end I'm glad to hear that everything works!! That is great news.

Thanks again,
Michelle