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Problems with Office 2002 Validation

Locked Problems with Office 2002 Validation

  • Sunday, February 11, 2007 7:04 AM
     
     
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    Recently my Office 2002 started failing validation - never had issues in the past...   Anyway, I went to http://www.microsoft.com/Genuine/diag and ran Office Validation.

    This resulted in the error below:

    This computer has failed validation. Expand for details.

    Microsoft Office XP Professional:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.

    What's confusing is I can go to each Office app, click on Help, Activate and get the dialog "This product has already been activated."

    I also ran MDADiag - here are those results:
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-47TX7-73D3W-TMV73
    Windows Product Key Hash: oOdx3Cf6F632/0/bhazaDyDsQ/8=
    Windows Product ID: 55274-005-6216695-22441
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 098c56ab-c723-428c-aaf5-350525305fb1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>098c56ab-c723-428c-aaf5-350525305fb1</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TMV73</PKey><PID>55274-005-6216695-22441</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-1677128483-1708537768</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>264747U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>KZET34WW (1.16 )</Version><SMBIOSVersion major="2" minor="3"/><Date>20040428000000.000000+000</Date></BIOS><HWID>9ACD3C07018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>A3D8CFCD99282AA</Val><Hash>aTZwkYE4hFuiZDzgGOEMGnSD3Co=</Hash><Pid>54196-751-3869655-16695</Pid><PidType>1</PidType></Product><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>7F39CCBCC56D3F0</Val><Hash>Fkarunbn6I4VLOa5gNuwLNsrwnQ=</Hash><Pid>54079-640-3793841-16054</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>7C4B5175975219A</Val><Hash>jDOvxzdYH8oJHTIbXmf8A4/l17w=</Hash><Pid>54186-750-4242691-17674</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Any idea why I'm getting "Office Status: 101 Not Activated" ?

    Any help would be appreciated.

    Thanks,  zzz_cr

       

    All Replies

    • Monday, February 12, 2007 12:07 AM
       
       
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      How to troubleshoot problems that you may experience when you try to activate an Office product: http://support.microsoft.com/kb/903275/en-us
         
      • Tuesday, February 13, 2007 1:10 AM
         
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        Hi zzz_cr,

        Can you try the following steps for me?

        1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
        2) Delete the data.dat file.
        3) This data.dat file is for Office (not OGA).
        4) Once the file has been deleted, open an Office application such as MS Word (from Office XP) and ACTIVATE it.
        5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

         

        Did this work?

         

        Thanks,
        Michelle

           
        • Tuesday, February 13, 2007 3:34 AM
           
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          Michelle,

          I renamed both data.dat and data.bak, used phone activation, and IT WORKED.  MGADiag.exe shows Office status = Genuine. OGA link = Validation Successful!    I'm now able to download updates like a legal Office-citizen - Thanks for your help!

          zzz_cr

             
          • Wednesday, February 14, 2007 12:01 AM
             
             
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            Hi zzz_cr,

            YAY!!!  That is great news.  Thank you very much for getting back to me.  I'm very happy!

            Thanks,
            Michelle