Enterprise Office 2007 genuine activation

Mon, 20 Aug 2007 11:33:43 Z

I have the Action Pack Enterprise Office 2007 intalled. It has been activated but when I attempt to download the Microsoft Office Outlook Connector, genuine activation fails. I have used the Windows Vista update with no problem. Can you please advise?

Enterprise Office 2007 genuine activation

Mon, 20 Aug 2007 20:14:30 Z

Hello George,

We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

Step 2 is tell us about the COA. Tell us:

1. What edition of Windows XP is it for, Home, Pro, or Media Center?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
5. Please also provide a short description of the issue you are experiencing.

NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

Thank you,

STephen Holm, MS

Enterprise Office 2007 genuine activation

Tue, 21 Aug 2007 20:33:16 Z

Thanks for the response.

When I attempt to download the Microsoft Office Outlook Connector, genuine Office activation fails. I have the Action Pack Office Enterprise edition installed.

Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
Windows Product Key: *****-*****-BVMT3-3MKRM-2Y2F2
Windows Product Key Hash: hhLa5+0rWJW7tKrHFDdZjjasDLE=
Windows Product ID: 89576-021-1405524-71079
Windows Product ID Type: 5
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {34F6D709-21C9-47D0-8A1E-6D16E8EFDEEA}(3)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34F6D709-21C9-47D0-8A1E-6D16E8EFDEEA}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2Y2F2</PKey><PID>89576-021-1405524-71079</PID><PIDType>5</PIDType><SID>S-1-5-21-322730482-917320421-476691338</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5056</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060210000000.000000+000</Date></BIOS><HWID>93313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BF8B49E86D99DD2</Val><Hash>5XY0cpKr/LJT9biF3W2Y0drnkBI=</Hash><Pid>70145-745-9767607-57187</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>643851FD46B6EAC</Val><Hash>BlEbnyN1+F1/PTm7ZA+hBE68g3k=</Hash><Pid>81599-854-5790142-65531</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Enterprise Office 2007 genuine activation

Thu, 10 Jan 2008 22:35:53 Z

Hello George Lewis,

I understand the inconvenience you are currently experiencing surrounding Office activation. Microsoft does not recommend running multiple versions of Office simultaneously, but it is possible to install and use more than one version on a single computer, it appears you have both Microsoft Office Professional Edition 2003 and Microsoft Office Enterprise 2007. Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other should you require both Office Suite versions: http://support.microsoft.com/kb/290576/en-us.

Thank You,

Matt Prall, MS

OGA Forum Manager