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Locked validation

  • Tuesday, January 23, 2007 6:21 PM
     
     
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    I can not play music store on my computer. I am told that the soft ware on my computer is fake, how can I get this problem over with since I can not make new purchase now?

     

       

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    • Tuesday, January 23, 2007 8:12 PM
       
       
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      Please follow this diagnostic troubleshooting procedure:

      1. Download and run the MGA Diagnostic Tool:         http://go.microsoft.com/fwlink/?linkid=52012    

      2. After running the MGA Diagnostic Tool, click
          on the "Windows" tab and then click on "Copy".

      3. Next, visit the following website and create a post in the
          "WGA Validation Problems" forum and paste the
          results of the WGA Diagnostic Data in a detailed post.
                http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

      4. A WGA troubleshooting specialist will analyze the MGA data and
          recommend an appropriate solution.