Genuine Advantage notification since two weeks
Hi,
A short time ago I'm receiving a Genuine Advantage notification that my software is not legitimate, when starting Office 2007 applications. I have been using it a couple of years now, I did buy it back then. What could be the problem?
See below for the diagnostics:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A
Windows Product Key: *****-*****-RYMMC-C78QR-3Q94H
Windows Product Key Hash: j+IpxFYHx9QViN5+dDrNY166hNo=
Windows Product ID: 76403-023-0012864-22290
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {6C6AA341-9153-4CB9-9896-92F8EB55A633}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Visio Professional 2003 - 100 Genuine
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C6AA341-9153-4CB9-9896-92F8EB55A633}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Q94H</PKey><PID>76403-023-0012864-22290</PID><PIDType>5</PIDType><SID>S-1-5-21-2052111302-413027322-839522115</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7360</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070809000000.000000+000</Date></BIOS><HWID>988931CF01842E79</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{91510413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>777E4CCBD9B95EC</Val><Hash>THi+Asywb8MglJ6hpS8CWg8ENso=</Hash><Pid>73823-758-3993065-55187</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65685</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>6DB853EC6AF5588</Val><Hash>WznzMmxzOC1Sux8x0zSarwFRU2c=</Hash><Pid>78727-708-1430015-59328</Pid><PidType>0</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13BF0:GENUINE C&C INC|186DC:HITACHI, Ltd|186DC:HITACHI, Ltd|186DC:HITACHI, Ltd
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/A
Kind regards,
M. de Ruiter
Answers
- Hello dhmderuiter,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Visio Professional 2003 - 100 Genuine
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-230-1
Your current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with a now-blocked Volume Licensing Product Key (VLK).
Blocked VLK means that the product key used to install Office Professional Plus 2007 was, at one time, a genuine product key originally issued to a business, educational, or government entity. However, in cooperation with the original keyholder, the key has been blocked by Microsoft from further use, and that could be for many reasons: it was leaked to the internet, lost, or stolen from the entity; the entity no longer has a valid VL agreement in effect with Microsoft; or Microsoft has noticed much more use of the key that the agreement allows for.
This installation is what is creating the notice about nongenuine Office software.
Your other Office family program, Visio 2003, is reporting as a genuine retail license, which is exactly what an individual consumer should see on their report.
If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received a Blocked Product Key.
Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked As Answer byDarin Smith MSMSFT, ModeratorTuesday, October 27, 2009 9:55 PM
All Replies
- Hello dhmderuiter,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Visio Professional 2003 - 100 Genuine
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-230-1
Your current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with a now-blocked Volume Licensing Product Key (VLK).
Blocked VLK means that the product key used to install Office Professional Plus 2007 was, at one time, a genuine product key originally issued to a business, educational, or government entity. However, in cooperation with the original keyholder, the key has been blocked by Microsoft from further use, and that could be for many reasons: it was leaked to the internet, lost, or stolen from the entity; the entity no longer has a valid VL agreement in effect with Microsoft; or Microsoft has noticed much more use of the key that the agreement allows for.
This installation is what is creating the notice about nongenuine Office software.
Your other Office family program, Visio 2003, is reporting as a genuine retail license, which is exactly what an individual consumer should see on their report.
If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received a Blocked Product Key.
Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked As Answer byDarin Smith MSMSFT, ModeratorTuesday, October 27, 2009 9:55 PM
- Hi,
Thanks for the advice.
I have tried your suggestions, but I haven't receive an answer from the seller. Therefore I reported the case at www.microsoft.com/piracy, but also there I don't receive any answer.
Can you suggest any other options for me?
I'd still like to use Office 2007, but these Genuine Advantage messages are really annoying when working with the programs. I understand that people with nongenuine versions should get these messages, but because I have a perfectly legal copy it's becoming very irritating as you probably can imagine.
I hope you can offer me a solution.
Kind regards,
M. de Ruiter - Hello dhmderuiter,
You wrote, "but because I have a perfectly legal copy it's becoming very irritating as you probably can imagine."
Unfortunately, your copy is not legal at all, it's a nongenuine installation of Office.
Your options are covered in the section of the FAQ that I linked.
If you purchased what was advertised as, and what looked like, a retail package or OEM license kit Office Professional 2007, and ended up with materials that installed this nongenuine volume licensing installation of Office Professional Plus 2007, you may qualify for a free replacement from Microsoft, or at least a discount on a genuine copy of Office purchased directly from Microsoft.
Compare what you purchased to the counterfeit materials shown at www.howtotell.com, and if you did receive high quality counterfeits, you can apply for the complimentary replacement by following the "Learn More Online" link that is in the nongenuine notices that you are seeing on your screen.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
