Office 2007 problem

Wednesday, November 04, 2009 11:53 AMbrendanmw

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A "friend" installed a non-genuine copy of office 207 on my student son's computer. We have now bought a genuine copy. Having uninstalled the bogus copy we installed the new version and get a "This copy of Office is not genuine" message. How do we get it properly validated? We got a message about there not being a valid address for a .dll file, but it disappeard before I could find a pen to note it down. I've tried uninstalling and reinstalling it again without success.

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {62134D70-0956-407A-834D-0B16B8FFDB9D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62134D70-0956-407A-834D-0B16B8FFDB9D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-592750465-289413678-2867798301</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.1.0    </Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>46333507018400EC</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7620A5F7F122D86</Val><Hash>w9EfB0NSyAHBg+uP/oliD3fk0Zc=</Hash><Pid>89388-707-5502072-65314</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B6314739B4AD773</Val><Hash>DPk2RdxpVV/pQ0jGWzuN1qfZY7g=</Hash><Pid>81599-953-8986783-65754</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-1033-6000.0000-1102007
Installation ID: 018736923590764126501400836353669006448054298514707883
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Licensed

HWID Data-->
HWID Hash Current: PAAAAAEABQABAAEAAgABAAAABAABAAEAnJ9Sh0ScNpvya9YAuJGQpv7uAMF12vL06NAFny7PwCisVnLB

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   PTLTD     APIC
FACP   ATI     Bowfin
MCFG   PTLTD     MCFG
TCPA   AMD
SSDT   PTLTD   POWERNOW
SLIC   DELL   M08
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Wednesday, November 04, 2009 10:52 PMDan at IT Associates

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Hello brendanmw,

Here is a snippet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

The OGA Data part of the report and the Other Data part of the report are still showing that you have two full installations of Office Enterprise 2007 on this Dell Inspiron 1501 computer. As you can see in the snippet, one Office is a nongenuine volume licensing installation and the other is a retail license that is not yet activated.

I have to think that getting rid of the nongenuine Office is key. If you have already tried uninstalling using the Programs applet in the Control Panel and this is the result, I think you are going to have to use something stronger. This MS KB http://support.microsoft.com/default.aspx/kb/928218 tells you how to uninstall Office manually, and this one http://support.microsoft.com/kb/971179/ has an MS FixIt that will do it.

As I read the above documentation, you will end up removing all Office programs and suites.

Once you think you have Office uninstalled, restart twice, then install the genuine copy, then activate normally. Restart, then validate at www.microsoft.com/genuine.

For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, November 05, 2009 6:05 PM
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Wednesday, November 04, 2009 10:52 PMDan at IT Associates

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Hello brendanmw,

Here is a snippet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

The OGA Data part of the report and the Other Data part of the report are still showing that you have two full installations of Office Enterprise 2007 on this Dell Inspiron 1501 computer. As you can see in the snippet, one Office is a nongenuine volume licensing installation and the other is a retail license that is not yet activated.

I have to think that getting rid of the nongenuine Office is key. If you have already tried uninstalling using the Programs applet in the Control Panel and this is the result, I think you are going to have to use something stronger. This MS KB http://support.microsoft.com/default.aspx/kb/928218 tells you how to uninstall Office manually, and this one http://support.microsoft.com/kb/971179/ has an MS FixIt that will do it.

As I read the above documentation, you will end up removing all Office programs and suites.

Once you think you have Office uninstalled, restart twice, then install the genuine copy, then activate normally. Restart, then validate at www.microsoft.com/genuine.

For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, November 05, 2009 6:05 PM
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Thursday, November 05, 2009 11:35 PMbrendanmw

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Dan,
Thanks, that fixed it, much obliged
Brendan
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Friday, November 06, 2009 3:48 PMDan at IT Associates

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Hello brandanmw,

Glad your back up and runnning. You're welcome! :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
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