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problem with MS genuine office
problem with MS genuine office
- I use OFFICE PRO which has been intalled and activated long time ago.
A recent update of Windows causes a fail with MS office genuine, and when I start Word or Outlook I get a message telling me that the application is not activated.
I used the tool MGA diag exe. Here is the log. Could you give me a help ?
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-CBWP2-8YF68-HRRBF
Windows Product Key Hash: QSeCnZlY9UDeA127Edpczk0N+HE=
Windows Product ID: 76413-020-8643536-22432
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {DB199DEE-3544-4AC3-8F30-727F94638590}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Professional - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DB199DEE-3544-4AC3-8F30-727F94638590}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HRRBF</PKey><PID>76413-020-8643536-22432</PID><PIDType>5</PIDType><SID>S-1-5-21-776561741-2111687655-839522115</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20070807000000.000000+000</Date></BIOS><HWID>65F3348701844077</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{9111040C-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>5E6187BDAFCADAA</Val><Hash>7x+fiZfi7vPoB5gMbF+BTGP55Ns=</Hash><Pid>54514-763-2544857-17701</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
Answers
- Please see Method 2: If the Opa11.dat file or the Data.dat file is corrupted and follow the instructions to correct your issue.
Carey Frisch- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, October 15, 2009 8:06 PM
All Replies
- Please see Method 2: If the Opa11.dat file or the Data.dat file is corrupted and follow the instructions to correct your issue.
Carey Frisch- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, October 15, 2009 8:06 PM
- I tried the method 2, but it was not successful. When I start Word or Outlook, a message says me that the software was not activated. Actually the soft works fully anyway, but will there be any problems coming later ?
If I try to activate WORD or OUTLOOK a message tells me the product has been activated before. - Hello denfert,
The only time that I have seen where the solution that Carey posted does not work is when there is an altered Documents and Settings folder structure.
For example, this is the default location for the Office XP data.dat file:
C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data
On computers that may have a repair reinstallation done, there may be additional "All Users" folders, such as:
C:\Documents and Settings\All Users.Windows\Application Data\Microsoft\Office\Data
If your computer has such a folder structure, the data.dat file that needs to be deleted may be in the All Users.Windows or equivalent folder.
Did you run the MS FixIt or did you execute the manual steps? If you just did the manual steps, please retry but this time run the Ms FixIt.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp - Thank you
All is now clearly working.
Denfert - Hello denfert,
Glad to see everything's back to normal. Good Luck :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp - Hello
Back again on the forum for the same problem. Deleting the data.dat in C:\Documents and Settings\All Users.Windows \Application Data\Microsoft\Office\Data allows me to activate Office and regenerates a new file, but after the next boot of Windows I come back to the same problem with messages telling me that Word or Outlook has not been activated.
Is there any other solution to use.
Denfert - Hello denfert,
May I suggest that before you go off to email support, try the whole thing once more, by the numbers:
Run the FixIt.
Open an Office program, activate if neccessary.
Restart.
If you receive a nongenuine notice, click on the Learn More Online link. This process forces the OGA Notifier to re-check the license file.
Close IE, close Office, restart.
Open an Office program, check for nongenuine notice.
If that does not work, let's get you to the tech support people.
Please open a free email Office Genuine Advantage tech support request at this link: https://support.microsoft.com/oas/default.aspx?gprid=11482&st=1
When you enter the description of the problem, feel free to provide a link to this thread.
Post back here when they get it fixed to let us know how it went and what they had you do :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp - Hello
I've been looking for the MS Fix It but I didn't find a description of my problem on the French MS site. Where can I load the ad hoc Fix it.
Thank you.
Denfert - Hello denfert,
The FixIt is located in the Method 2 section of this MS KB article: http://support.microsoft.com/kb/903275.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp - Hello
Thank you . It works clearly now.
Denfert - Hello denfert,
Nice to see that everything is back to normal :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
