Tuesday, March 06, 2007 4:30 PM
Come on Microsoft, the number of posts on this forum must surely be indicative of a serious problem with your validation system. Why is there no easy solution yet?
I downloaded the free trial of Office 2007 the other day, and I must say I am quite impressed. I am fairly certain I will buy the full product in the very near future, but whenever I try to download an add-in for my trial version, (which is advertised as a fully functional version, so I should be able to download add-ins), I have to go through the validation procedure.
And guess what....?
Like so many other posters on here, my absolutley genuine 100% paid for and activated installation of Office XP stops me from getting anything, because the Microsoft GA system declares it as not activated.
Just like the other posters, when I try to activate Office XP, the program itself tells me that it has already been activated, and I can progress no further. The program is absolutely correct, of course- it has been activated. But this Genuine Disadvantage mullarkey won't believe it.
(Although I'd be happy to just have Office 2007, I can't uninstall Office XP completely, because the journal feature in it's version of Outlook is no longer in the new version, and I don't want to lose several years of journal keeping.)
They're ever so frustrating, these computer thingies, aren't they...
Tuesday, March 06, 2007 10:27 PMWell put costomers like me face having to pay to have hard drive wiped and noy getting updates so blue star will not come back
Wednesday, March 07, 2007 12:34 AM
...and another one...same problem here! I wasted time calling into Microsoft where no one has any answers. I was told I could pay $49.00 for an incident to speak with Microsoft tech support. Declined.
As of 3/6, I was able to send an email to Microsoft to report the problem at this link:
I was told by customer service manager that was my only option...or of course pay the $49.00 to speak to tech support which is obviously insulting since this is clearly a MS bug.
Come on Microsoft!
Wednesday, March 07, 2007 10:24 PM
I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.
When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.
When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
• You have not successfully activated the Office product.
• You must reactivate the Office product.
• There may be part of a previous Office installation in the registry or in the Office folders.
Here is another KB article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other. http://support.microsoft.com/kb/290576/en-us
Please re-post here should this not resolve your problems.
Thursday, March 08, 2007 9:26 AMStephen,
Thanks for that. The solution to my problem, (a very very common problem, judging by the number of posters with similar stories of woe), lay in 'Method 2' some way down the article in your first link:-
1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.
2. Right-click the Data.dat file, and then click Delete.
Important Do not delete the data.bak file.
3. Close the folder.
4. Start an Office XP program to start the Office XP Activation Wizard.
Once I did that, and re-ran the activation wizard as described, I was finally allowed to re-activate my copy of Office XP and I am now able to download the required add-ons for my trial of Office 2007.
I thoroughly commend the solution to all the others who are having trouble with their installations of Office XP suddenly being pronounced as un-activated by the Genuine Disadvantage system. Perhaps it could be included in a 'sticky' post at the top of this forum, to assist others quickly.
BUT... the question remains: Why does the validation procedure keep identifying perfectly genuine, paid-for, already activated installations of Office XP as being un-activated? There is obviously something amiss with the way it validates somewhere, and it should be amended so as not to cause the unwarranted validation failures in the first place.