Genuine MS Office enterprise 2007

Thu, 03 Jul 2008 20:30:36 Z

Having problems validating MS Office Enterprise 2007

Did install it originally on laptop (XP), unistalled and now trying!! to run on Desktop (vista)

Thanks

---------------------------------------

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-CT8WF-X948R-C3QR3
Windows Product Key Hash: yuV9YdWLzGe0oSeUhJVKvAcBDic=
Windows Product ID: 89578-OEM-7332157-00024
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {0864E67D-2386-4DBE-8D24-181D6E425EAA}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Enterprise 2007 - 101 Not Activated
Microsoft Office Project Standard 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0864E67D-2386-4DBE-8D24-181D6E425EAA}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3QR3</PKey><PID>89578-OEM-7332157-00024</PID><PIDType>2</PIDType><SID>S-1-5-21-1421071507-3347515366-3058049865</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-MX ACPI BIOS Revision 0602</Version><SMBIOSVersion major="2" minor="5"/><Date>20080201000000.000000+000</Date></BIOS><HWID>F0333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MESHPC</OEMID><OEMTableID>Model PB</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BCD8F65977286D0</Val><Hash>pDAcTB9NuXrkUbsb9pMc1bWI/i8=</Hash><Pid>81599-872-1802046-65003</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Genuine MS Office enterprise 2007

Thu, 03 Jul 2008 20:50:01 Z

Geggs,

Please run IE as Administrator:

Running IE7 as an administrator process (i.e. using the real Vista Administrator login account) will automatically turn off IE7 Protected Mode.

Also, if you’ve turned off Windows Vista User Account Control (UAC), IE7 will also turn off Protected Mode automatically.

1) Right-click IE7 shortcut icon in the Quick Launch toolbar and select Run as Administrator, or

2) Click the Vista Start button, type Internet in the Start Search Vista-Search box, right-click Internet Explorer in Program listing and click the Run as Administrator option, or

3) Locate “Internet Mode: On” in the IE7 status bar (bottom-right of IE7 window) and double-click on it. Unchecked the check-box for “Enable Protected Mode (Requires restarting Internet Explorer)”

Please try to revalidate at

http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

and try to re-validate office again.

I hope this helps,

Lori MS

Genuine MS Office enterprise 2007

Sat, 05 Jul 2008 14:11:18 Z

Lori

Many thanks for the reply. Unfortunately, it has not worked.

I when to the site to re-validate, and it still show as not validated.

When I open Word I an unable to type anything. Its getting fustraining now. I cant even validate over the telephone as I dont have any numbers?

Is there anything else I can try?

Many thanks

Geggs

Genuine MS Office enterprise 2007

Sat, 05 Jul 2008 14:49:25 Z

Lori

Sorry about this, I mean 'activate' and not 'validate'.

My problems is Office will not activate, I have lost functionallity on Word/outlook etc

Thanks

Geggs

Genuine MS Office enterprise 2007

Mon, 07 Jul 2008 17:58:40 Z

Geggs,

Please go to this website to activate by telephone:

http://support.microsoft.com/kb/326851/en-us

Lori MS

Genuine MS Office enterprise 2007

Fri, 11 Jul 2008 07:03:25 Z

This has now been resolved. There was a confilct with the MS Office trial on my new pc and the MS Office 2007 disc. I spoke to tech support and the nice gent remote to my pc, sorted out the registry and installed the full office 2007, he even validated for me. Excellent service all round.

Take care

Geggs

Genuine MS Office enterprise 2007

Fri, 11 Jul 2008 18:02:47 Z

Geggs,

Sweet! We're glad that the issue has been resolved for you.

Lori MS