It passes every test

Tuesday, December 28, 2010 4:26 AM

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I have a Compaq 6910p with Microsoft Office 2003 Professional, operating under Windows XP with SP3. I have passed a series of “genuine” tests in the past, but a couple of months ago I ran another one as part of some update, and suddenly all my office programs are sporting a bar stating “This copy of Office is not genuine.”

The Microsoft Genuine Advantage Diagnostic Tool 1.9.0027.0 reports that my copy of office is genuine, but there is still a bar at the top of all my office programs claiming that it is not. A copy of the diagnostic is below.

In addition, I ran the Microsoft Genuine Advantage – Diagnostic Site: http://www.microsoft.com/genuine/diag/default.aspx. The result was straight pass on 11 tests. I then hit the “Validate Office” button, and was transferred to the http://windows.microsoft.com/ page, without being given any obvious result.

I am not sure whether this copy of Office was installed as OEM by HP or was installed by our IT people after we got it, though I suspect the former as I have no installation media except a partition. We had to lay off most of our staff including all our IT support, so there is no one left who knows anything.

I want to get rid of the claim that I am running pirated software, which is false and which I consider to be defamatory.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: N/A

Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

Windows Product ID: 76487-OEM-2211906-00101

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010100.3.0.pro

ID: {129C2FDF-F963-459B-BE33-866B37CABC9F}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.40.0

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-364-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A

Version: N/A

Windows XP Notifications Data-->

Cached Result: 0

File Exists: Yes

Version: 1.9.40.0

WgaTray.exe Signed By: Microsoft

WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 114 Blocked VLK 2

Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512], Hr = 0x800b0100

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{129C2FDF-F963-459B-BE33-866B37CABC9F}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3011615759-2248712523-1188492726</SID><SYSTEM/><BIOS><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>85A23907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57606</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Licensing Data-->

N/A

Windows Activation Technologies-->

N/A

HWID Data-->

N/A

OEM Activation 1.0 Data-->

BIOS string matches: yes

Marker string from BIOS: A5CC:Compaq Computer Corporation|1B7C3:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1B769:Compaq Computer Corporation|1B769:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1B769:Hewlett-Packard Company

Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

OEM Activation 2.0 Data-->

N/A
- Moved by Darin Smith MSOwner Thursday, December 30, 2010 8:19 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))

All Replies

Tuesday, December 28, 2010 6:15 AM

0
OGA Data-->

Office Status: 114 Blocked VLK 2

Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

File Scan Data-->

File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512], Hr = 0x800b0100

File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512], Hr = 0x800b0100

Correct. You have a version of Office Professional that is using a blocked Volume License Key. This product is normally only sold to businesses in quantity and is never legally sold to a private individual. If you are part of a corporation that has a volume license for this version of Office you need to contact the IT department for resolution. Of course since they got rid of the IT support they probably also have lost the volume license for the product as either not renewed or misused. This is how the product key can be blocked (misuse on more than the permitted number of computers, reported stolen, license expires and a few other reasons. If you can find any documentation for the vendor that your company purchased the license through contact them for assistance.

You also have file mismatch issues with the operating system (no this would not normally cause the issue with Office) that may cause issues in the future.

You may want to run the system file check program to attempt to fix the file mismatches.

Click on the Start button
type in Run

CMD.EXE

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot
Visit the Validation site
http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
Reboot.
Run MGADiag again, and post the report, and error messages in your reply.
- Marked As Answer by Darin Smith MSOwner Tuesday, December 28, 2010 11:41 PM
Tuesday, December 28, 2010 9:16 AM

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"LVTravel" wrote in message news:d19162a2-c0b9-445d-93bb-71dde2ce1e3a...

OGA Data-->

Office Status: 114 Blocked VLK 2

Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

Correct. You have a version of Office Professional that is using a blocked Volume License Key. This product is normally only sold to businesses in quantity and is never legally sold to a private individual. If you are part of a corporation that has a volume license for this version of Office you need to contact the IT department for resolution. Of course since they got rid of the IT support they probably also have lost the volume license for the product as either not renewed or misused. This is how the product key can be blocked (misuse on more than the permitted number of computers, reported stolen, license expires and a few other reasons. If you can find any documentation for the vendor that your company purchased the license through contact them for assistance.

.

The Key in this case was never a valid one - it is one that was issued to MS itself, for internal use, but was leaked to the Internet years ago (2004?), and very quickly blocked.

Whoever is now dealing with Volume Licensing in the OP's company needs to check with their vendor as to the status of ALL licenses held by the company.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked As Answer by Darin Smith MSOwner Tuesday, December 28, 2010 11:41 PM